Corporate Enterprise Fraud Manager

Glacier Bancorp, Inc.•Bozeman, MT

7d•Hybrid

About The Position

The Enterprise Fraud Manager is responsible for the strategic leadership, development, oversight, and continuous enhancement of the Bank's enterprise-wide fraud management program. This position leads the design and implementation of fraud prevention, detection, monitoring, response, governance, technology, and reporting strategies that protect the organization and its customers from fraud-related losses. The Enterprise Fraud Manager provides leadership and oversight to the Fraud Manager and is accountable for driving strategic initiatives, establishing long-term objectives, priorities, and performance metrics for the fraud program. This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $129,900.00 + /year (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. Spokane, WA pay range: $143,600 to $239,300 per year Wenatchee, WA pay range: $136,700 to $227,900 per year Responsible for strategic fraud program development, organizational design, and investigative capability maturity. Support policy, procedure, and workflow design for higher-risk fraud analysis and investigative activity. Provide leadership, guidance, and oversight to the Fraud Manager and the Bank’s fraud investigations function, including Fraud Investigation Analysts, Investigators, and Team Leads. Coach and develop staff, including performance management, skill development, succession planning, and organizational capability growth. Identify training needs and support the development of a stronger investigative skillset across the department. Provide leadership support and direction on major fraud events, sensitive customer matters, complex loss situations, suspicious patterns, and broader institutional risk concerns. Ensure elevated fraud matters, investigative referrals, and complex fraud cases are handled timely, thoroughly, and consistently. Establish and reinforce investigative standards for case development, analysis, documentation, quality, and escalation. Partner with fraud prevention leadership and other internal teams to ensure appropriate case handoff, issue resolution, and alignment across the broader fraud operating model. Collaborate with the Bank's AML/CFT team to ensure qualifying financial crimes are appropriately reported to law enforcement. Partner with Risk, Compliance, Info Security, Legal, Operations, branches, Customer Care, Physical Security, and other business units to support fraud case resolution and broader control effectiveness. Manage audits and examinations by interfacing directly with and responding to requests from internal auditors, examiners, and other evaluators in a timely and accurate manner. Maintain awareness of emerging fraud trends, scam developments, organized fraud patterns, and evolving risk across payment and deposit channels. Monitor investigative trends, case outcomes, losses, root-cause themes, and control opportunities and recommend procedural or strategic improvements. Support management reporting, metric development, trend analysis, and executive updates related to fraud investigations activity. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Requirements

Bachelor's degree in Criminal Justice, Business, Accounting, Risk Management, or a related field
10+ years of experience in fraud investigations, fraud operations, financial crimes or banking risk
Minimum of 3 years of leadership experience, including team management, staff development, or operational oversight
Advanced knowledge of fraud typologies, investigative practices, payment risk, and complex fraud trends affecting deposit, payment, card, digital banking, and account access channels within a financial institution
Strong leadership and people management skills, including performance management, accountability, employee development, succession planning, and leadership coaching.
Ability to lead the fraud investigations function by balancing investigative quality, fraud risk, customer impact, operational priorities, and broader institutional objectives.
Strong understanding of fraud risk mitigation, case escalation, investigative governance, and quality standards within a fast-paced, risk-sensitive banking environment.
Ability to identify trends, losses, control gaps, workflow challenges, and broader opportunities for process improvement and fraud program enhancement.
Strong analytical, organizational, and strategic thinking skills, with the ability to oversee multiple priorities, make timely risk-based decisions, and guide the direction of the investigative function.
Strong written and verbal communication skills, including the ability to communicate effectively with employees, business partners, senior leadership, and other key stakeholders.
Ability to drive consistency, operational effectiveness, and continuous improvement across investigative practices, escalation management, reporting, and team performance.
Strong understanding of cross-functional partnership and the ability to work effectively with Risk, Compliance, Operations, Customer Service, Security, and other business partners.
Sound judgment, professionalism, and discretion in leading sensitive matters, supporting high-impact fraud events, and operating effectively in a complex and evolving fraud environment.
Must be legally authorized to work in the US.

Nice To Haves

CAMS or CFE certification

Responsibilities

Strategic fraud program development, organizational design, and investigative capability maturity.
Support policy, procedure, and workflow design for higher-risk fraud analysis and investigative activity.
Provide leadership, guidance, and oversight to the Fraud Manager and the Bank’s fraud investigations function, including Fraud Investigation Analysts, Investigators, and Team Leads.
Coach and develop staff, including performance management, skill development, succession planning, and organizational capability growth.
Identify training needs and support the development of a stronger investigative skillset across the department.
Provide leadership support and direction on major fraud events, sensitive customer matters, complex loss situations, suspicious patterns, and broader institutional risk concerns.
Ensure elevated fraud matters, investigative referrals, and complex fraud cases are handled timely, thoroughly, and consistently.
Establish and reinforce investigative standards for case development, analysis, documentation, quality, and escalation.
Partner with fraud prevention leadership and other internal teams to ensure appropriate case handoff, issue resolution, and alignment across the broader fraud operating model.
Collaborate with the Bank's AML/CFT team to ensure qualifying financial crimes are appropriately reported to law enforcement.
Partner with Risk, Compliance, Info Security, Legal, Operations, branches, Customer Care, Physical Security, and other business units to support fraud case resolution and broader control effectiveness.
Manage audits and examinations by interfacing directly with and responding to requests from internal auditors, examiners, and other evaluators in a timely and accurate manner.
Maintain awareness of emerging fraud trends, scam developments, organized fraud patterns, and evolving risk across payment and deposit channels.
Monitor investigative trends, case outcomes, losses, root-cause themes, and control opportunities and recommend procedural or strategic improvements.
Support management reporting, metric development, trend analysis, and executive updates related to fraud investigations activity.
Comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Complete assigned online training courses and achieve a passing score by due date.