Corporate Director, Medical Group Operations
About The Position
ChristianaCare is recruiting a Corporate Director to provide strategic and operational leadership for designated Medical Group service lines across multiple areas and locations. The role oversees a large, multi-site workforce and promotes operational excellence, collaboration, and organizational alignment. The successful candidate will have experience managing multiple service lines across ambulatory sites, strong financial and leadership capabilities, and a record of leading complex initiatives in collaboration with multidisciplinary teams and physician leadership. The Corporate Director develops operational strategies and business plans that support quality, access, growth, service-line development, and system initiatives. The role oversees practice administrators and operational leadership, budgets and financial performance, technology and information systems, workforce and provider engagement, and performance analytics. It also leads business planning for Medical Group growth and change, including designated mergers and acquisitions, and drives improvements in operational and clinical quality, patient safety, and service excellence. A master’s degree is required. At least five years of medical practice or departmental operations leadership and at least three years of healthcare experience managing people leaders are required. Experience with large-group medical practice management and demonstrated leadership success is advantageous. ChristianaCare is a Delaware healthcare system focused on improving health outcomes, expanding access to high-quality care, and lowering healthcare costs. The posting gives an annual compensation range of $138,444.80 to $221,520.00. Remote work may be considered based on whether the proposed location meets business requirements. Eligible positions include benefits such as health insurance, paid time off, retirement, and an employee assistance program.
Requirements
- Master’s degree is required; preferred fields include nursing, medical technology, business, clinical healthcare, or healthcare management.
- At least 5 years of medical practice or departmental operations leadership experience.
- At least 3 years of healthcare experience managing people leaders.
- Experience managing multiple service lines across ambulatory sites.
- Strong financial acumen and leadership skills.
- Proven track record leading complex, large-scale initiatives.
- Experience collaborating with multidisciplinary teams and physician leadership.
- Demonstrated success executing business plans, driving service-line expansion, and supporting sustainable growth.
Nice To Haves
- Experience involving large-group medical practice management.
- Demonstrated leadership success.
Responsibilities
- Develop and implement operational strategies supporting organizational goals in quality, access, and growth.
- Partner with executive leadership to align ambulatory services with system initiatives and service-line development.
- Develop and execute strategic business plans advancing Medical Group, service-line, and system growth.
- Establish and maintain effective relationships with system leaders and partners.
- Provide direct leadership and guidance to regional or site-level practice administrators.
- Hold the operational leadership team accountable for staffing, workflow optimization, resource allocation, scheduling, and patient, provider, and caregiver experience.
- Lead and participate in selecting, integrating, and evaluating healthcare technology and information systems.
- Lead Medical Group and system annual operating plan goals.
- Develop and manage operating and capital budgets with practice administrators and finance partners.
- Hold practice administrators accountable for managing to margin and implementing corrective action plans to meet annual budgets.
- Ensure practice administrators collaborate with finance, revenue cycle, and contracting teams to improve billing processes and maximize revenue.
- Drive cost efficiency while maintaining quality, outcomes, and experience for patients, providers, and caregivers.
- Lead business planning for Medical Group growth and change, including coordinating and managing designated mergers and acquisitions into the Medical Group.
- Build a culture of collaboration, accountability, and high performance among practice operations teams, providers, and caregivers.
- Develop leadership capabilities among practice administrators, site managers, and other staff.
- Partner with the Medical Group provider compensation team to design, implement, and manage physician compensation and incentive programs.
- Use data-driven tools to monitor KPIs and benchmark performance.
- Collaborate with informatics and analytics teams to ensure access to timely, actionable reports.
- Ensure practice administrators have action plans to improve KPI performance in their areas of responsibility.
- Lead initiatives to improve operational and clinical quality, patient safety, and service excellence metrics.
- Establish and maintain effective relationships and partnerships within the Medical Group, with Medical Group partners, and across the health system.
- Perform other duties as required.
Benefits
- Health insurance
- Paid time off
- Retirement
- Employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Director
