Corporate Deposits Service Lead | Product Servicing - Executive Director

Morgan Stanley•New York, NY

About The Position

The Corporate Deposits Service Lead is the senior leader responsible for Morgan Stanley’s Product Servicing function for its corporate deposit business, including deposit products, payments, and the commercial digital banking platform. Product Servicing serves as the corporate deposits middle office and the client’s single point of contact, coordinating with Onboarding, Financial Crimes, Deposit Operations, the Wire Room, and Technology throughout the client lifecycle, from origination through account closure. The Executive Director owns the servicing strategy, operating model, team, and control environment. The role leads the function through its minimum viable product (MVP) launch and scales it as the business grows and adds capabilities and use cases. It requires a strong people leader with deep corporate banking servicing expertise, sound risk judgment, and the ability to influence senior partners across the Firm.

Requirements

15 or more years of experience in corporate or commercial banking servicing, treasury services, cash management operations, or middle office.
7 or more years of people leadership experience, including building or scaling a client servicing or operations function.
Deep knowledge of corporate deposit, payments, and digital banking servicing, including onboarding, entitlements, wires, and exception handling.
Proven track record of designing operating models and control frameworks in a regulated bank environment.
Experience leading teams through a new product or platform launch.
Bachelor’s degree in Finance, Economics, Business, or a related field.
Strategic leadership ability to set direction and execute in a build environment with ambiguity.
Strong risk and control mindset, with sound judgment on escalations and client issues.
Ability to influence across Sales, Product, Operations, Technology, Risk, Legal, and Compliance.
Client-centric approach and a track record of improving service quality and client satisfaction.
Clear, concise communication skills with senior management and clients.
Data-driven approach to managing performance, capacity, and continuous improvement.

Nice To Haves

MBA or equivalent.
Experience with D1C or similar corporate digital banking platforms, Salesforce or Dynamics case management, and FIS Profile.

Responsibilities

Set the vision, strategy, and multi-year roadmap for corporate deposit servicing in alignment with product, sales, and Firm priorities.
Own the Product Servicing operating model and Product Service Center as the client’s single point of contact, defining roles and handoffs with Onboarding, Financial Crimes, Deposit Operations, the Wire Room, and Technology.
Lead servicing readiness for the MVP go-live and future releases, and scale the model as volumes, products, and client segments grow.
Define servicing approaches for future capabilities such as escrow, sub-accounting, ERP connectivity, and other expanded use cases.
Own the end-to-end servicing journey, including origination handoff, account opening coordination, client enablement, servicing and payments support, and account closure.
Oversee digital portal client enablement, including Client Administrator setup, entitlements, limits, training, and ongoing access management.
Act as the senior escalation point for complex client issues, including wires, payment exceptions, fraud and sanctions holds, and portal incidents.
Partner with Sales, Client Service, and Relationship Managers to deliver a premium, consistent experience for corporate and institutional clients.
Build, lead, and develop the Product Servicing team, including hiring, onboarding, training, performance management, and succession planning.
Set capacity and staffing models and secure headcount and budget as the business scales.
Build a culture of ownership, client focus, accountability, and continuous improvement.
Own the servicing control framework, including client authentication, callback and verification standards, fraud escalation, and maintenance of procedures.
Ensure policies, procedures, and playbooks are documented, current, and aligned with regulatory and Firm requirements.
Lead audit, risk, and regulatory engagement for the servicing function and drive timely remediation of findings.
Set and report KRIs, SLAs, and service KPIs to senior management and governance forums.
Set requirements for case management, CRM, workflow, and reporting tools, and lead their adoption across the team.
Drive automation, self-service, and AI-enabled tools to improve speed, accuracy, and scalability.
Use servicing data and client feedback to identify root causes and prioritize product and platform enhancements.