Corporate Customer Quality Manager

Blommer Chocolate Careers•Chicago, IL

2d•Hybrid

About The Position

Blommer has been providing delicious, high-quality chocolate and cocoa products to customers since 1939. Built as a family business, we are continuing to grow and are looking for motivated and reliable associates to help in our mission of Bringing Chocolate to Life!

Requirements

5+ years of experience in Quality, Food Safety, or Manufacturing Quality roles, preferably in food or consumer-packaged goods industries.
Demonstrated experience working directly with customers on quality expectations and issue resolution.
Strong understanding of food safety and quality systems (e.g., GFSI schemes, HACCP, GMPs).
Excellent communication, presentation, and negotiation skills.
Proven ability to work cross-functionally and influence without direct authority.
Strong analytical, problem-solving, and documentation skills.
Ability to manage multiple priorities and projects in a fast-paced environment.
Bachelor’s degree in Food Science, Chemistry, Microbiology, Engineering, or a related technical field required.

Nice To Haves

Advanced degree or professional certifications (e.g., HACCP, PCQI, Six Sigma, ASQ) preferred.

Responsibilities

Serve as the single point of contact for assigned customers on quality and food safety matters
Review, interpret, and maintain customer Supplier Quality and Supplier Expectation Manuals
Lead discussions with customers to clarify and align on quality and food safety program expectations
Communicate agreed-upon customer requirements internally and ensure deployment across manufacturing sites
Partner with Plant Quality, Food Safety, Operations, and cross-functional teams to implement customer requirements into site processes and controls
Lead customer complaint investigations at the corporate level and support site-led investigations as required, ensuring timely, risk based root cause analysis and implementation of effective corrective and preventive actions
Participate in corporate-led initiatives, including internal audits, quality system assessments, harmonization projects, and continuous improvement programs
Provide customer-driven feedback during reviews of corporate and site-level quality documentation
Evaluate and manage changes to customer quality and food safety requirements, ensuring appropriate impact assessment, communication, and implementation across sites.