Customer Quality Manager

CoorsTek•Golden, CO

2d•$112,767 - $145,055

About The Position

Responsible for managing and representing the Global Quality interface efforts for key Semiconductor customer accounts by assuring compliance to requirements and enhancing relationships through supporting continuous improvement initiatives. Acts as a vital link between customer and internal quality stakeholders, facilitating communications and alignment on key initiatives.

Requirements

Relevant Semiconductor experience preferred
7-10 years experience
Knowledge of relational databases
Knowledge in Microsoft applications (Office, Sharepoint, Teams)
Proven experience in identifying requirements, developing business cases, and implementing approved solutions
Ability to prioritize conflicting needs; handles matters expeditiously, proactively, and follows through on projects to completion, often with deadline pressures
Strong interpersonal and organizational skills, great attention to detail as well as excellent listening, verbal and written communication skills
Must be able to work with a diverse variety of people from different cultures and backgrounds

Nice To Haves

Six-sigma Green Belt
Project Manager Certification (PMI)
ISO Lead Auditor
ASQ Certified Quality Manager

Responsibilities

Assist with data collection, DOE test development, material tracking, design review submissions, etc. for all equipment, part, and powder qualifications
Serve as the single point of contact for key customers (Key Accounts) for; Setting Quality Goals & Objectives: Scorecard management from a corporate perspective
Consolidate all report card scores and comments into a single file that contains trends and charts for presentation and analysis
Develop a summary of Key Quality Metric performance
Coordinate all the separate factory scorecards into a single corporate scorecard
Coordinate with factories to help them develop trend, Pareto, and corrective action plans for underperforming metrics and present to the customer during external QBRs
Manage and coordinate response to non-conformance events impacting specific key customers: Coordinate preventive and corrective actions
Develop and drive structured problem solving / post-mortem activities
Monitor customer satisfaction, ensure customer quality requirements, and share lessons learned with the rest of the team
Communicate solutions across Global Quality and with cross-functional organizations
Provide Contract support and facilitation related to global customer specific Quality, Engineering and other business process requirements.
Establish a thorough understanding of customer requirements and communicate/educate the requirements through the enterprise
Formulates techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data
Process Control Systems (PCS): Work with customer IT and CoorsTek IT on Electronic Data Interchange (EDI) projects
Coordinate with Global Quality to participate in the monthly PCS reviews at each factory. Help standardize the process, collate information, and develop external reports for customers.
Failure Analysis (FA): Monthly reporting of FA performance and backlog
Review open actions with pertinent individuals to foster task completion