Corporate Business Application Administrator II

Glacier Bancorp, Inc.•Bozeman, MT

23h•Hybrid

About The Position

The primary focus of this position is to administer and provide Level III support throughout the assigned application(s) analysis, configuration, testing, implementation and production lifecycle. This position will be responsible for several low and medium applications but a minimal number of high risk applications under the guidance of the Business Applications Supervisor. This role will be primarily responsible for medium impact IT Services provided to the bank, such as Lending, Teller, New Accounts, Compliance, Quality Control, Accounting, and Core Banking interface solutions. You will keep all relevant technical documentation up to date and will ensure testing is completed by appropriate users at all levels of the organization for new systems, releases, new features/enhancements and break/fix solutions. On project and strategic efforts, you will work in cross-functional teams to provide technical and analytical support of new and current production systems. This position will be considered a representative of the IT Department to all levels of bank groups and management, so professionalism and diplomacy to gain trust is critical to the success of the position. This is a Corporate position which may be located in an available bank division across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. Click here to learn more about our bank divisions. The entry-rate for this position is $34.33+ /hr (calculated for Missoula, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. • Responsible for the Level III support of all IT Services represented by the Business Applications department. This includes, but not limited to Lending, Teller, New Accounts, Compliance, Quality Control, Business Intelligence, Accounting, and Core Banking interface solutions. Develop strategies for system enhancements; design solutions; support development, testing, release management and implementation. Deal with system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision. • Responsible for effective installation of new software products and releases that impact the organization’s business services and operations. Develop thorough and positive communication, both specific and broad, for system changes being implemented in production. Prepare test scripts for User Acceptance Testing (UAT) and execute. Drive UAT with business users including coordination and user acceptance signoff. • Responsible for maintaining effective and efficient information technology systems and applications. Establishing protocols and developing procedures for assigned applications to optimize the organization’s ability to provide services to the banks and the bank customers. Collaborate with IT staff in translating business requirements into functional and technical requirements; review and approve. Take a lead role in the area of assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed. • Responsible for upholding all Standard Operating Procedures and Service Level Agreements as outlined in IT policy. Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization. Manage the priorities for system related work (defects and enhancements) and present recommendations to management. Support production problems and trouble tickets, including troubleshooting with external vendors. Coordinate with the groups of business users who will test, validate and evaluate new applications and functions to determine issues in services and software provided. • Responsible for creating, maintaining and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems. • Responsible for analyzing and occasionally collecting the business and functional requirements for established applications from varying levels of the organization, and then transferring that knowledge into technical solutions focusing on positive impact to the organization and overall customer experience with the banks. Facilitate requirements gathering and deliver gap analysis and impact assessments. Develop reports and dashboards as needed. As well as providing guidance or work direction to lower level analysts and/or vendors. • Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization. • Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Requirements

Bachelor’s Degree in Information Systems, Information Technology, Computer Science or related field.
5 years of increasingly responsible professional work experience in computer science, information systems, or information technology.
3 years of hands-on application management experience, preferably in the field of business process management, workflow automation or comparable software systems.
Advanced Experience in end user support, and other industry-standard techniques and practices. Providing both on-hours and after-hours software support by completing small scale and system-wide software upgrades and installations. Microsoft Windows operating system experience and Office applications.
Beginner Experience with use of modeling tools, such as Visio.
Knowledge Of Application systems to include: Stopping services, Starting services, Resetting passwords, enabling (creating) users, disabling (deleting) users, etc. Citrix Client.
Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Ability to present ideas in user-friendly language.
Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
Ability to serve as a backup for other staff members in a mutually supportive team work environment.
Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem solving skills.
Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision.
Ability to deal with system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision.
Ability to take a lead role in the area of assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed.
Ability to coordinate with the groups of business users who will test, validate and evaluate new applications and functions to determine issues in services and software provided.
Employee must be capable of regular, reliable, and timely attendance.

Nice To Haves

Advanced Experience in Administration experience with ServiceNow, LaserPro, Decision Pro, Encompass, or Synergy.
Beginner Experience working in the banking industry.
Equivalent combination of relevant education and work experience will be considered.

Responsibilities

Responsible for the Level III support of all IT Services represented by the Business Applications department. This includes, but not limited to Lending, Teller, New Accounts, Compliance, Quality Control, Business Intelligence, Accounting, and Core Banking interface solutions. Develop strategies for system enhancements; design solutions; support development, testing, release management and implementation. Deal with system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision.
Responsible for effective installation of new software products and releases that impact the organization’s business services and operations. Develop thorough and positive communication, both specific and broad, for system changes being implemented in production. Prepare test scripts for User Acceptance Testing (UAT) and execute. Drive UAT with business users including coordination and user acceptance signoff.
Responsible for maintaining effective and efficient information technology systems and applications. Establishing protocols and developing procedures for assigned applications to optimize the organization’s ability to provide services to the banks and the bank customers. Collaborate with IT staff in translating business requirements into functional and technical requirements; review and approve. Take a lead role in the area of assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed.
Responsible for upholding all Standard Operating Procedures and Service Level Agreements as outlined in IT policy. Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization. Manage the priorities for system related work (defects and enhancements) and present recommendations to management. Support production problems and trouble tickets, including troubleshooting with external vendors. Coordinate with the groups of business users who will test, validate and evaluate new applications and functions to determine issues in services and software provided.
Responsible for creating, maintaining and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems.
Responsible for analyzing and occasionally collecting the business and functional requirements for established applications from varying levels of the organization, and then transferring that knowledge into technical solutions focusing on positive impact to the organization and overall customer experience with the banks. Facilitate requirements gathering and deliver gap analysis and impact assessments. Develop reports and dashboards as needed. As well as providing guidance or work direction to lower level analysts and/or vendors.
Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.