Application Administrator II

S&T Bank•Columbus, OH

2d•Onsite

About The Position

This position is responsible for the management and administration of multiple bank core systems. Provides IT liaison support to the bank’s business lines and delivers Tier 2 product and service level support for the bank’s core applications in accordance with the bank’s core values and documented procedures.

Requirements

Requires a minimum of a two-year degree or equivalent job experience in a related field.
Requires two to five general experience and two to five years specialized experience in providing customer support for software systems.

Responsibilities

Develops, configures, and deploys system changes to core banking applications as documented in procedures.
Collaborates with vendor to implement configuration changes to applications that do not offer authoring capability.
Ensures system releases/updates are reviewed with the affected business lines/stakeholders, execute implementation tasks, validate current and newly released changes, and communicate to the appropriate business lines.
Provides Tier 2 support of managed systems to identify, troubleshoot, resolve, and communicate issues with Managed IT Services, FIS Core, system vendors and end users.
Responsible for coordinating and organizing troubleshooting collaboration calls between key S&T IT and/or business line individuals, FIS MS and system vendors for their managed systems and any ancillary systems.
Proactivity utilizes all available resources to troubleshoot and resolve issues.
If issue remains unresolved, the individual is expected to escalate matter to Tier 3, Lead or IT Manager, ensuring timely and effective resolution while maintaining clear and concise communication to end users affected.
Provides guidance to Tier 1 support to troubleshoot and resolve application issues with bank employees and vendors.
Ensures all support requests for managed applications are properly documented in the current IT ticketing system and follow the bank’s support request management procedures.
First thing daily and throughout the course of the day, review assigned tickets to prioritize, adding meticulous notes, managing, and updating due dates to eliminate stale and overdue tickets.
Creates and updates knowledge base articles to assist Bank Employees and FIS Managed Services with application functionality.
Completes a yearly review and updates all “in-house” system related processes/procedures/KBs ensuring accuracy, completeness, and up-to-date information.
Downloads updated vendor provided documentation related to your systems and ancillary systems.
Receives turnover supporting documentation for new products and services from System Architect team.
Provides IT liaison services to lines of business.
Completes review of managed applications.
Creates and maintain departmental processes and procedures associated with your responsibilities ensuring accuracy, completeness, and up-to-date information.
Train designated backup(s) on all critical aspects of your role, including system configuration, user support, and vendor contacts. Including hands-on practice, comprehensive documentation, ensuring they are fully equipped to support systems in your absence.
Cross train and act as backup to assigned systems and responsibilities.
Maintains a good working relationship with all bank employees.
Works as a team player to contribute to the success of the department and in turn the organization.