Application Administrator

Winnipeg Regional Health Authority • Winnipeg, MB

10d • Hybrid

About The Position

Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services. We have positions available for application administrators who may be assigned to provide second-level ("tier 2") administrative and technical application support for assigned applications within the defined enterprise architecture to support users throughout the province in any area of Digital Health.

Reporting to a supervisor, application administrators:

* Provide administrative and technical user support in response to escalations form the service desk.
* Plan, implement and document upgrades or new application installations to expand the scope of services as part of a project team.
* Provide tier 2 response to incidents and problems escalated by the service desk including independently triaging, investigating, escalating or resolving, and documenting assigned incidents or problems.
* Ensure effective collaboration with all members of the work team to inform stakeholders of progress and resolutions.
Our most urgent current needs are in our clinical digital solutions area to support acute and specialty care applications including for pharmacy, electronic patient records and surgical information management systems.

Requirements

• 5 years of experience providing information analysis, data management, and promoting data quality and integrity combined with demonstrated experience using and supporting assigned applications at the tier 1 and tier 2 levels.
• A post-secondary diploma in an information technology, computer science, engineering or a related field from an accredited educational institution.
• Demonstrated leadership capabilities at the staff level.
• Must be able to work safely in a typical computerized office environment with frequent meetings at multiple sites throughout the organization, and to lift and carry items of up to approximately 10 kg.
• Must be able to work flexible hours to accommodate the service requirements of source system and client organizations and support our 24/7/365, province-wide client needs through scheduled overtime and on-call work as required.

Nice To Haves

• Prior experience with large ICT projects, hospital information systems architecture and design, use or maintenance of electronic health records or shared clinical information systems, and the Manitoba Personal Health Information Act (PHIA) are assets.
• Health informatics education and vendor applications specific to assigned application(s) are assets.
• Travel throughout the province requiring a valid Manitoba driver’s license and use of a personal motor vehicle.

Responsibilities

• Provide administrative and technical user support in response to escalations form the service desk.
• Plan, implement and document upgrades or new application installations to expand the scope of services as part of a project team.
• Provide tier 2 response to incidents and problems escalated by the service desk including independently triaging, investigating, escalating or resolving, and documenting assigned incidents or problems.
• Ensure effective collaboration with all members of the work team to inform stakeholders of progress and resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree