Corporate Account Representative

Kintetsu World Express Inc.•Mississauga, ON

1d•CA$50,000 - CA$65,000•Hybrid

About The Position

At KWE, we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you. We are seeking a Corporate Account Representative to act as a key support liaison between Corporate Account Management, customers, and internal operations teams. In this role, you will be responsible for assisting with the day-to-day management of assigned accounts, ensuring service excellence, accurate coordination of shipments, and timely resolution of client inquiries.

Requirements

Bilingual in English and Japanese.
Formal Academic training in International Business or related field and 1-2 years within international Logistics services and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Proficient personal computer skills including electronic mail, Power Point and Excel, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Responsibilities

Communicate with Japanese-speaking clients, partners, or internal stakeholders to support business operations.
Provide primary support to the Corporate Account Manager for assigned accounts, responding to client inquiries and ensuring timely follow-up on shipments, rates, and service requests.
Maintain strong relationships with existing customers through regular communication and proactive service updates.
Support quotation preparation by gathering information, validating costs, and ensuring competitive and accurate pricing is provided to customers.
Assist with monitoring shipment performance and identifying service issues; escalating concerns and assisting with resolution to maintain high customer satisfaction.
Maintain and update customer profiles, rate sheets, and account-related data in internal systems (e.g., SENS or equivalent platforms).
Assist with generating weekly, monthly, and ad hoc reports on account activity, shipment metrics, and service performance.
Develop and maintain SOP’s & KPI’s for new and existing key accounts.
Assist with tracking KPIs and help support continuous improvement initiatives to enhance service delivery and operational efficiency.
Work as a liaison between Customer Service and Operations to ensure the highest level of performance is achieved.
Support customer meetings, business reviews, and presentations by preparing materials and data analysis.
Stay informed on industry trends, carrier updates, and market conditions to support account strategies.
Participate in proactive team efforts to achieve departmental and company goals.
Comply with all safety policies, practices and procedures.
Report all unsafe activates to supervisor and/or human resources.
Provide leadership to others through example and sharing of knowledge and skills.
Perform all other job -related duties as required by management.