Corporate Accommodations Specialist REMOTE

Aston Carter•Atlanta, GA

1d•$28 - $28•Remote

About The Position

The HR Specialist II – Corporate Accommodations serves as a subject matter expert on disability accommodations and ADA/ADAAA compliance, providing high-level case management support for complex and sensitive cases in a fast-paced, high-volume corporate environment. This role focuses on guiding employees, managers, and HR partners through the accommodations process, ensuring a connected, trusted, and compliant experience while supporting employee retention and effective return-to-work outcomes. Role is 100% remote but must reside in the U.S.

Requirements

Bachelor's degree, or 4+ years of equivalent professional or military experience.
At least 3 years of experience in leave of absence, disability case management, ADA/ADAAA accommodations, human resources, or a closely related field.
Strong case management experience
Working knowledge of federal and state leave and disability regulations, including ADA/ADAAA and FMLA.
Demonstrated experience managing cases from initiation through resolution in a case management system.
Proven ability to communicate complex information clearly to employees, managers, and HR partners, both verbally and in writing.
Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to prioritize and manage a high volume of cases and tasks with minimal guidance in a fast-paced environment.
Experience in human resources with a focus on leave of absence, accommodations, and leave laws.
Strong communication skills with a customer service mindset and the ability to build trust with employees and stakeholders.
Experience in high-volume case management, including complex and escalated cases.
Ability to analyze data, identify trends, and translate findings into actionable recommendations.

Nice To Haves

Prior experience in disability accommodations, ADA compliance, or workplace accessibility in a corporate or professional setting.
Familiarity with internal accommodation case management platforms and related HR systems.
Experience supporting corporate or professional employee populations with diverse roles and functional requirements.
Understanding of medical documentation review, including interpreting physician notes related to functional limitations and work capabilities.
Experience in complex case management and return-to-work program administration.
Ability to provide consultative support and coaching to HR partners, managers, and employees on accommodation strategies and best practices.
Strong problem-solving skills with the ability to develop creative, practical accommodation solutions that balance employee needs and business requirements.
Experience conducting training needs assessments and delivering group training or coaching sessions related to accommodations and disability management.
Ability to collaborate effectively with legal, disability leave services, and other specialized partners on escalated cases.

Responsibilities

Serve as the highest escalation point under operations leadership for complex accommodation case management, providing expert guidance and resolution support.
Manage executive and non-executive escalations, ensuring timely, accurate, and empathetic responses to highly sensitive accommodation matters.
Handle highly sensitive cases, including HR-for-HR cases and cases involving behavioral health conditions, with discretion and professionalism.
Support all new hire nesting activities, including developing and managing nesting plans, conducting new hire audits, and providing coaching to ensure successful onboarding.
Report regional trends and opportunities by reviewing quality audit results and identifying areas for mentoring, training, and process improvement.
Manage workflow adjustments for the region, including out-of-office procedures and case assignment, to ensure service levels and customer needs are consistently met.
Perform regional data analysis to identify trends in case volume, case types, and approval patterns, and recommend training or process enhancements based on findings.
Provide training survey feedback and share successful practices to influence decisions and improve outcomes for site stakeholders.
Lead return-to-work management efforts by collaborating with leave case managers and disability vendors to ensure effective administration of return-to-work programs.
Provide consultation and coaching on accommodation matters to regional HR partners, managers, and employees, helping them navigate complex situations and decisions.
Offer information, referrals, and escalated support to employees with medical conditions or disabilities, as well as to supervisors, HR, and other partners to support employee retention.
Advocate for the accommodations process by offering ongoing consultative support to site stakeholders and accommodation specialists, emphasizing problem solving and creative solutions.
Facilitate escalated communication between employees with disabilities and stakeholders involved in leave of absence, short-term disability, long-term disability, and workers’ compensation.
Coordinate with disability leave services management and legal partners on escalated and complex accommodation issues as appropriate.
Assist HR and department leaders in identifying essential and marginal functions of employee positions to support accurate accommodation and job analysis.
Conduct job site analyses as needed to evaluate work environments and identify feasible accommodations.
Help employees understand their work restrictions and limitations, as well as their legal rights and responsibilities under applicable laws.
Maintain strict confidentiality in all verbal and written communications related to employee health, disability, and accommodation information.
Stay current on legislation and national, state, and local issues affecting access and accommodations for employees with disabilities.
Document and maintain accurate, up-to-date case records and notes in the case management system and related databases.
Assess business unit training needs related to accommodations and disability management, and conduct or support group training sessions as appropriate.
Provide professional opinions and documentation regarding actions taken on behalf of employees with disabilities in formal forums such as grievances, arbitration, and depositions when requested.
Adhere to internal service level agreements and quality standards, ensuring consistent, high-quality case management and stakeholder support.