Corporate Accommodations Specialist REMOTE

Aston Carter•Cincinnati, OH

1d•$23 - $23•Remote

About The Position

The HR Assistant II – Corporate Accommodations plays a key role in delivering a best-in-class experience for employees navigating leave of absence, disability, and workplace accommodation needs. In this individual contributor role, you provide end-to-end case management support, serving as a trusted single point of contact for employees throughout their accommodation or leave events. You will apply your knowledge of leave and accommodation policies and regulations, collaborate with cross-functional partners, and ensure employees receive clear, compassionate, and compliant guidance during significant life events.

Requirements

Bachelor’s degree
At least 2 year of experience in case management
Basic familiarity with leave of absence, disability, or accommodation concepts, including ADA/ADAAA and FMLA.
Ability to review, interpret, and apply policy and regulatory guidelines to individual employee cases.
Strong written and verbal communication skills, with the ability to explain complex information clearly to employees, managers, and business partners.
Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
Proficiency with MS Word, Excel, and Outlook.
Ability to manage a high volume of cases and competing priorities in a fast-paced environment while maintaining strong attention to detail.

Nice To Haves

Experience providing case management or claims management services in a leave of absence, disability, or accommodation program.
Experience working for a large, multi-state employer or on behalf of an insurance carrier or third-party administrator (TPA).
Familiarity with federal and state leave and disability regulations, including ADA/ADAAA, FMLA, PWFA, and applicable state statutes.
Experience using a case management system, including reviewing cases for eligibility, documenting case notes, and managing task queues.
Exposure to HR processes, employee relations, or benefits administration.
Experience supporting employees through return-to-work or modified duty processes.
Strong problem-solving and critical thinking skills, with the ability to adapt quickly to changing circumstances and incomplete information.
Exceptional customer service orientation, with experience managing employee or customer expectations in sensitive or emotionally charged situations.
Experience working with confidential medical or HR information and maintaining strict confidentiality requirements.
Interest in contributing to a high-volume, corporate Disability & Leave Services environment focused on continuous improvement and employee experience.

Responsibilities

Serve as the primary point of contact for assigned employees throughout their accommodation or related leave events, providing holistic and consistent case management support.
Initiate and respond promptly to employee inquiries regarding accommodation events, benefits, and available options, ensuring clear and empathetic communication.
Review and interpret medical documentation and other supporting information in compliance with applicable federal and state laws and internal policies.
Apply policy, regulatory guidelines, and duration best practices to individual cases, leveraging internal tools and resources to guide appropriate accommodations.
Develop, monitor, and adjust case management plans based on employees’ changing needs and circumstances, ensuring continuity of support.
Address and respond to sensitive and complex situations with discretion, professionalism, and sound judgment.
Proactively troubleshoot issues and remove barriers that may arise before, during, or after a leave or accommodation event.
Respond to employee-impacting issues in a timely manner and ensure appropriate, accurate communication to all relevant parties.
Identify and solve problems sometimes with limited information, using strong critical thinking and decision-making skills.
Educate managers and business partners on employee needs, accommodation processes, and expectations before employees go on leave and when they return to work.
Provide regular verbal and written updates to employees and stakeholders, ensuring information is clear, concise, and easy to understand.
Ensure compliance with standard operating procedures, federal and state regulations, and internal company policies in all case handling.
Maintain accurate, complete, and timely documentation in case management systems and related HR tools.
Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other internal teams to support effective case resolution.
Support employees through return-to-work or modified duty processes as needed, collaborating with stakeholders to facilitate successful transitions.
Handle confidential medical and HR information with a high level of discretion and professionalism.
Manage a high volume of cases and competing priorities in a fast-paced environment while maintaining attention to detail and service quality.
Perform other related duties as assigned to support the broader Disability & Leave Services and Corporate Accommodations programs.