Core Systems Specialist

Middletown Valley Bank•Hagerstown, MD

16h•$53,250 - $63,700•Onsite

About The Position

The Core Systems Specialist serves as Tier 2 support for internal technical issues involving the bank's core banking platform and supporting systems. This role assists with researching, troubleshooting, and resolving complex issues escalated from the Help Desk and supports the administration of core and ancillary banking applications. The Specialist works closely with end users, management, vendors, and technology partners to support business needs and maintain effective system operations. The role also assists with software releases, system enhancements, user administration, and operational projects while helping ensure the security, availability, and reliability of the bank's technology environment. Additionally, the Core Systems Specialist provides guidance and support to the Help Desk Specialist and participates in Core Systems initiatives and projects.

Requirements

Associates degree or equivalent required. In lieu of a degree, a comparable combination of education and experience may be considered.
Working knowledge of core banking systems, business applications, technology support functions, or related banking operations.
Ability to research, troubleshoot, and resolve technical and application-related issues.
Ability to analyze problems and assist in identifying and coordinating appropriate solutions.
Ability to learn new technologies, systems, and processes in an evolving banking and technology environment.
Ability to develop effective working relationships with internal business partners, vendors, and peer institutions to support operational objectives.
Ability to participate in after-hours support, scheduled maintenance activities, software releases, and testing efforts as needed.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Strong analytical, problem-solving, and customer service skills.
Effective written, verbal, and interpersonal communication skills with both internal and external customers.
Aligned with Middletown Valley Bank's Code of Ethics and values.

Nice To Haves

Prior banking experience preferred.
Experience supporting technology systems, banking operations, help desk functions, or related business applications preferred.
Knowledge of JHA SilverLake Core banking software, JHA complimentary products, and Microsoft 365 applications preferred.

Responsibilities

Provides assistance and support to the Help Desk Department and/or bank personnel experiencing software issues in core support or supporting products
Communicates software/hardware issues and changes to end users as needed
Acts as liaison to Jack Henry & Assoc., Inc. and communicate significant product/software changes to management for strategic planning purposes
Preserves security of customer information and data center environment
Assists with Core Software (Silverlake) user administration – including user profiles, security, password resets, and session maintenance.
Assists with pre-requisite work required for the annual Silverlake and JHA complimentary product software releases.
Administers Complimentary Products to include but not limited to – Teller, Synergy, OnBoard Deposit Platform, iTalk, LaserPro, Yellow Hammer, EPS,Elan, etc.
Executes requests for user onboarding, modifications, and terminations to include-Active Directory, O365, Avaya, etc.
Assists with implementation of approved enhancements to support process improvements or the mitigation of risk
Participates in project teams for software product-based implementation projects
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
Assists with the coordination and communications for after-hours testing for various system releases and disaster avoidance activities
Serves as additional after-hours Help Desk support on a scheduled basis
Supports and participates in community activities and initiatives
Other duties necessary to meet business objectives.