Core Ops Manager

Capital Group•Charlotte, NC

7d•Hybrid

About The Position

Core Operations powers the capabilities behind Capital Group’s investment process, client experience, and global growth. Our teams support onboarding, servicing, cash activity, investment data, trade operations, fund accounting, NAV operations, tax, reconciliation, and related capabilities. As an Account Implementation & Servicing (AIS) Manager in Core Operations, you will lead a high-performing team responsible for subscriptions, redemptions, fund shareholder transactions, and related client account activity. You will partner on portfolio transitions, fund launches, and other complex events, leading the shareholder transaction and cash flow activities associated with these initiatives while translating requirements, risks, options, and trade-offs across custodian banks, transfer agents, and internal teams to deliver practical, client-centric solutions. This role offers the opportunity to influence enterprise-wide initiatives, drive modernization efforts and help shape scalable operational capabilities that support Capital Group's clients and long-term growth.

Requirements

Bachelor’s or master’s degree in Finance, Accounting, Business, Economics, or a related field.
8+ years of experience in investment operations, asset management, fund accounting, financial services operations, or a related financial markets functions.
5+ years of direct people leadership, with a track record of building high-performing teams and leading teams through change, transformation, or large-scale initiatives.
Experience with transfer agencies, custodian banks, fund shareholder transactions, client account operations or complex operational events including fund launches and portfolio transitions.

Nice To Haves

Experience leading operational transformation, process modernization, or technology-enabled change initiatives is strongly preferred.

Responsibilities

Builds and leads high-performing teams that develop talent, strengthen trust, and foster accountability, inclusion, and growth.
Direct people management responsibility for a team of up to 10 associates.
Leads through change and ambiguity, translating strategy into clear priorities, purpose, and measurable high-impact outcomes.
Applies sound judgment to complex operational challenges, balancing client needs, risk, cost, and scalability to make informed decisions and drive results.
Builds trusted partnerships and influences stakeholders at all levels to align priorities, navigate complexity, and deliver shared outcomes across a global organization.
Challenges the status quo and drives innovation by anticipating future needs and shaping operating models that scale with growth.
Transforms technology, data, and operational expertise into operational advantage through strengthened controls, improved service quality, and greater resilience and scalability.
Models self-awareness, courage, and a growth mindset by actively seeking feedback, welcoming diverse perspectives, and prioritizing personal development.