Manager - Ops Transformation

Bank of Hope•Los Angeles, CA

About The Position

Transform the operational make up of branches to remove, centralize or discontinue activities to become more efficient. Create intake forum to make processes “easier” and more customer centric. Collaborate with Branch Management to evaluate branch activities to centralize providing enhanced efficiency. Collaborate with technology partners to design SharePoint solution to automate front-line testing functions to eliminate manual processes and improve controls. Create and update operating manuals and policies to improve end to end processes and create operational efficiencies to strengthen controls, reduce risk/losses, and improve sales productivity. Monitor risk trends with compliance, legal, and risk professionals to review and update risk and control self-assessments (RCSAs) and product service risk assessments (PSRAs).

Requirements

Bachelor’s Degree
10+ years of experience
Working knowledge of AML, KYC, EDD procedures.
New Account opening experience and required documents per type of business entity.
Strong understanding of account transactions - cash, check, wire, ACH, etc.
Strong interpersonal skills and written and verbal communication skills.
Strong attention to detail and effective time management skills.
Strong analytical thinking and critical reasoning skills.
Self-motivated, self-educated, goal-oriented attitude & good team-worker
Ability to work independently.
Proactive, adaptable, open-minded & friendly.

Responsibilities

Transform the operational make up of branches to remove, centralize or discontinue activities to become more efficient.
Create intake forum to make processes “easier” and more customer centric.
Collaborate with Branch Management to evaluate branch activities to centralize providing enhanced efficiency.
Collaborate with technology partners to design SharePoint solution to automate front-line testing functions to eliminate manual processes and improve controls.
Create and update operating manuals and policies to improve end to end processes and create operational efficiencies to strengthen controls, reduce risk/losses, and improve sales productivity.
Monitor risk trends with compliance, legal, and risk professionals to review and update risk and control self-assessments (RCSAs) and product service risk assessments (PSRAs).