Core Non-Default Supervisor

Pennymac • Moorpark, CA

6d • Onsite

About The Position

The Core Non-Default Supervisor is responsible for the supervision of a team within Core Non-Default that handles a function such as, Tax, Escrow, Special Loans, Coaching and/or Mentoring. As the Supervisor, you will handle the day to day oversight, distribution of workload, ensuring SLA’s are met by the team.

Requirements

• Bachelor’s degree or equivalent work experience
• 5+ years of relevant work experience
• Strong mortgage non-default servicing experience required
• Must be highly proficient in MS Office

Nice To Haves

• Ability to create databases and query data is a plus

Responsibilities

• Develop and ensure execution of policies and procedures align with Investor and Regulatory requirements
• Assist in work prioritization and tracking to ensure even distribution throughout the team and compliance with service standards
• Manage special projects and develop reporting for high level management review
• Implement processes that drive the increase of quality and production metrics
• Responsible for developing and maintaining business models and operational processes (e.g. staffing and performance forecasting)
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

What This Job Offers

• Job Type: Full-time
• Career Level: Manager