Core Night Processor

RCB Bank•Claremore, OK

6d•Onsite

About The Position

RCB Bank is seeking a Core Night Processor to provide quality support to internal RCB Bank employees by offering tier one coverage for the Information Technology telephone help desk. This role involves multitasking to isolate and resolve issues related to various systems, applications, and equipment. The Core Night Processor will retain ownership of issues from initiation through resolution, escalating when necessary to internal support groups or external vendors. The position is crucial for maintaining exceptional service standards and contributing to the bank's mission of serving financial needs and supporting community economic vitality.

Requirements

High school diploma or GED
Provide quality support to internal RCB Bank employees by providing tier one coverage for the Information Technology telephone help desk.
Multi-task multiple problems while trying to isolate individual issues and work with internal system operations, application development and vendors to resolve problems.
Respond to inquiries and resolve problems associated with voice response system, computer hardware/software, DVRs, printers, scanners, other equipment as needed and core business applications.
Retain ownership of issues from initiation through resolution using the escalation process, when appropriate, to move issues to the appropriate internal support group or external vendor for resolution.
Strong commitment to providing superior customer service and teamwork.
Knowledge of hardware and software utilized within a multiple location environment.
Knowledge of networks, servers, PCs, printers, Windows operating systems, Microsoft365 Suite, MS Edge, and voice systems.
General understanding of gateways, routers, switches and AS 400 operations.
Regular and reliable attendance.
Ability to work varying hours.

Nice To Haves

A minimum of two (2) years IT experience
Previous IT experience in a banking environment
Associate’s degree in Computer Science
Care about your community and have a desire to be involved.

Responsibilities

Complete the End of Day (EOD) processing.
Create and update procedure manuals and documentation for all activities.
Assist with the administration of branch and departmental software applications, patches, anti-virus updates, and software updates.
Analyze recurring problems and communicate trends and inconsistencies to management.
Troubleshoot network access problems.
Support Vertex application.
Monitor system error messages.
Assist with website administration.
Post messages & images on SharePoint site.
Assist SharePoint site administration.
Assist administrator with security profiles for the network (Active Directory), Outlook, AS400/JHA system and physical security of data center.
Provide application and/or technical solutions to business problems to meet customer/business unit needs.