Core Crew - Manhattan West, NY

[solidcore]•Manhattan, NY

2d•Onsite

About The Position

Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience. This role is part time, with hours that vary based on studio schedule and needs. You will be responsible for bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming. You will regularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectively. You will maintain product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions. You will perform routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested. You will be of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed. You will assist the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed. Responsible for maximizing in-studio revenue through proactive client engagement and follow-up. You will notify the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assist the Head Coach Community Manager to respond appropriately. You will quickly address any maintenance or equipment issues that are visible to clients. You will follow up with client lists in Axle to meet monthly sales quota and respond to client emails. You will alert coaches about client milestones and set up the celebration board. You will assist with [solidcore]'s heated modality experience, including rotating towels and mats between classes, keeping storage fully stocked, and supporting daily laundry service. You will help maintain studio cleanliness by following [solidcore]'s step-by-step cleaning protocols consistently. You will support the post-class reset for [solidcore] + heated modality sessions, including quick equipment wipe-down and rapid turnover of towels and mats. You will embody [solidcore]'s core values and new initiatives at all times.

Requirements

High school education, some college preferred
Ability to lift up to 30 pounds and walk through all areas of the studio
Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
Excellent interpersonal and communication skills
Outstanding customer service skills
Strong organizational skills
Careful attention to detail
Must be willing to initiate tasks and perform duties without direction
Ability to stand for long durations of time

Nice To Haves

1 year sales experience preferred
MBO experience preferred
Passion for fitness, wellness, and the [solidcore] brand

Responsibilities

Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
Maximizing in-studio revenue through proactive client engagement and follow-up
Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
Quickly addressing any maintenance or equipment issues that are visible to clients
Following up with client lists in Axle to meet monthly sales quota
Responding to client emails
Alerting coaches about client milestones and setting up the celebration board
Assisting with [solidcore]'s heated modality experience, including rotating towels and mats between classes, keeping storage fully stocked, and supporting daily laundry service
Helping maintain studio cleanliness by following [solidcore]'s step-by-step cleaning protocols consistently
Supporting the post-class reset for [solidcore] + heated modality sessions, including quick equipment wipe-down and rapid turnover of towels and mats
Embodying [solidcore]'s core values and new initiatives at all times