CORE COORDINATOR - Louisville KY Office

UnitedHealth Group•Louisville, KY

5d•$14 - $25•Onsite

About The Position

As the CORE Coordinator, you will support administrative and operational activities in the home health referral process to ensure complete, timely, and accurate referrals are processed and transitioned to the agency for evaluation and care. Explore opportunities with Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

Requirements

Exceptional organizational, time management, communication, and telephone skills.
Proficiency with Microsoft Office and referral systems like Forcura, e-portals, and Homecare Homebase.
Knowledge of admission criteria and general agency services.
Excellent customer service skills
Strong organizational and multitasking abilities

Nice To Haves

Associate’s degree
Familiarity with healthcare referral processes

Responsibilities

Receives and reviews referrals and ensures timely and accurate responses.
Ensures referrals include all required elements.
Identifies any missing criteria requiring follow-up and communicates with appropriate team members for completion.
Provides administrative support to CORE team by triaging incoming calls and entering referrals into the operating system.
Communicates accurate referral information within CORE and to business development and clinical/operational teams.
Actively uses systems supporting referral processes, including Forcura, e-portals, and Homecare Homebase.
Serves as a liaison between operations and business development.
Understands and supports admission criteria, both clinical and socio-economic, to facilitate timely decision-making and admissions.
Provides general information about agency services to patients, their families, and referral sources, including timelines for patients requiring authorization for services.
Ensures non-admits are labeled timely, thoroughly, and accurately.
Travel may be required