Core Client Advocate, Southeast

Peregrine Technologies•Nashville, TN

2d•$110,000 - $130,000•Remote

About The Position

Peregrine helps public safety organizations, state and local governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. We are looking for a Customer Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

Requirements

3-7+ years of direct experience supporting customers to adopt technical software solutions.
Significant experience in the enterprise software space.
Ability to listen to synthesize user feedback and be the first line of support throughout the contract.
Successful track record of zero churn and positive net revenue retention.
Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience.
Ability to travel ~60% of the time.

Nice To Haves

Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is strongly preferred.
Startup experience also a plus.

Responsibilities

Own all customer relationships throughout the contract.
Act as the primary interface between customers and the Peregrine team.
Represent the voice of the customer to engineers.
Support customers with new updates, workflows, and features to the platform.
Interpret multiple and complex data sources to ensure users are working in Peregrine to the best of their ability.
Conduct onsite visits to build deep relationships with all agency stakeholders.
Lend an empathetic ear to solve customer's challenging problems and unlock new ways that provide value to their work.
Find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency.
Partner with other teams to develop case studies and success stories for Peregrine’s outsized value.
Ensure customer retention and growth.