Core Claims Project Manager--Dallas Office

Merit Restorations•Dallas, TX

22h•Onsite

About The Position

Merit Restorations is seeking a Restoration Project Manager to lead restoration projects (up to $50,000) from scope to closeout. This role involves managing both the construction and client experience, coordinating with adjusters, subcontractors, and homeowners while ensuring projects remain on time, within budget, and meet high-quality standards. The ideal candidate is a technical expert who is organized, detail-driven, a strong communicator with high empathy, and thrives in high-pressure situations, solving problems quickly and setting the pace for teams.

Requirements

3-5 years of construction project management experience preferred (residential, remodeling, or restoration).
Prior insurance restoration or disaster recovery experience strongly preferred.
Strong estimating ability; Xactimate knowledge a plus.
Exceptional organizational, detail orientation, and follow-through skills.
Positive, self-starting mindset; thrives in high-pressure environments.
High empathy and excellent communication skills—calm under stress, clear with clients, confident with teams.
Proficient in Microsoft Office; familiarity with Procore, MS Project, or similar platforms a plus.
Ability to manage multiple projects independently and simultaneously.
Able to work at the company office in Arlington, TX

Nice To Haves

Xactimate knowledge
Familiarity with Procore, MS Project, or similar platforms

Responsibilities

Lead all phases of restoration projects from scope to completion: estimating, contracts, schedules, budgets, and reporting.
Work from scopes provided by Merit Estimators; adjust and refine as needed to meet project requirements, timelines, and budgets.
Oversee projects to ensure work is completed according to specifications, building codes, and schedules.
Identify resources, assign tasks, and coordinate subcontractors, consultants, and vendors.
Provide detailed quality control through frequent site visits and inspections.
Anticipate risks, delays, or conflicts and proactively resolve them.
Maintain compliance with local/national building codes and safety standards.
Manage day-to-day homeowner and insurance adjuster interactions.
Set and manage expectations, deliver clear updates, and resolve issues promptly.
Document full scope of repairs during site visits and communicate findings.
Build and sustain strong relationships with insurance carriers, adjusters, homeowners, and subcontractors.
Communicate difficult or sensitive information tactfully and professionally.
Prepare job budgets, track expenses, and manage cash flow.
Ensure each project achieves a minimum gross profit margin as set by company standards.
Handle invoicing, collections, and financial closeout of jobs.
Support accounting team with cost tracking, invoicing, and mortgage company coordination.
Develop, manage, and improve operational procedures and workflows for efficiency and accountability.
Oversee jobsite safety, organization, and cleanliness at all times.
Provide owners, clients, and teams with updated two-week lookahead schedules.
Conduct weekly progress meetings and issue meeting minutes.
Track submittents, RFIs, and change orders accurately.
Ensure subcontractors comply with scope, schedule, and quality expectations.
Deliver a calm, empathetic presence to families navigating stressful losses.
Ensure satisfaction at every stage; follow up after completion to maintain trust.
Act as an advocate for the homeowner while balancing carrier requirements.
Support sales and marketing efforts through strong client relationships and reputation.