Core Banking Program Manager

Bank of Utah • Ogden, UT

9d • Onsite

About The Position

This position provides leadership, coordination, and functional oversight of the Bank’s core banking ecosystem, primarily Fiserv DNA. This position serves as a cross-functional resource across Lending, Deposits, and Banking Applications, developing broad knowledge of the core platform and its dependencies. The role coordinates core system activities, evaluates cross-functional impacts, and promotes consistent processes for managing changes, issues, testing, and communication across the Bank.

Requirements

• 10+ years’ experience supporting banking operations, banking systems, or financial services technology.
• Broad understanding of banking processes with experience across lending and/or deposit functions.
• Ability to understand complex systems and identify dependencies across applications, processes, data, and business functions.
• Experience coordinating cross-functional initiatives and multiple stakeholder groups.
• Strong analytical, organizational, problem-solving, and communication skills.
• Experience leading, coaching, or supervising others.
• Working knowledge of core banking environments and the relationship between core systems, integrated applications, business processes, and data.

Nice To Haves

• Experience working with a major core banking platform or provider, such as Fiserv, FIS, Jack Henry, or a comparable platform.
• Experience supporting Lending and Deposit systems or operations.
• Experience supporting core banking releases, upgrades, enhancements, or implementations.
• Experience working with core system vendors on support cases, defects, escalations, and issue resolution.
• Experience working with Fiserv support and case management.
• Experience coordinating system testing, including UAT, regression testing, and implementation readiness.

Responsibilities

• Develop and maintain broad functional knowledge of Fiserv DNA across Lending, Deposit, and operational functions.
• Understand dependencies between DNA, integrated applications, interfaces, and business processes.
• Serve as a central resource for identifying cross-functional impacts and connecting the appropriate business and technical SMEs.
• Identify opportunities to improve the Bank’s use of core system capabilities and processes.
• Coordinate the review and assessment of DNA releases, enhancements, patches, and other system changes.
• Maintain a consistent process for evaluating, communicating, testing, and implementing core changes.
• Coordinate stakeholders and maintain visibility into upcoming changes, impacts, decisions, and implementation activities.
• Evaluate changes and issues for impacts across business processes, applications, interfaces, and departments.
• Identify and engage appropriate stakeholders for analysis, decision-making, testing, and implementation.
• Identify and escalate significant dependencies, risks, and unresolved decisions.
• Maintain visibility into significant Fiserv cases, defects, and recurring core system issues.
• Coordinate cross-functional issues and facilitate communication between Fiserv, Banking Applications, and business stakeholders.
• Support escalation of critical or aging issues and identify trends requiring broader action.
• Maintain centralized communication and documentation for core releases, changes, known issues, decisions, and system dependencies.
• Facilitate DNA user groups and other forums to promote cross-functional collaboration and knowledge sharing.
• Ensure impacted stakeholders understand what is changing, the business impact, required actions, and timing.
• Coordinate testing requirements and readiness for core system changes with business units, Banking Applications, and testing resources.
• Identify processes, applications, and interfaces requiring regression or impact testing.
• Support defect resolution, implementation readiness, and post-implementation validation while maintaining business ownership of functional testing.

Benefits

• Great work-life balance, with a Monday-Friday schedule
• Competitive pay and benefits, including medical, dental and vision plans
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
• 12 paid bank holidays + paid time off, including paid parental leave
• Volunteer opportunities to make a difference in the communities where you work and live
• Awards and recognition to celebrate you and your colleagues for living the bank's values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed