CORE Attendant I

Cosumnes Community Services District•Elk Grove, CA

21h•Onsite

About The Position

Cosumnes Community Services District is hiring part-time CORE Attendants I for the CORE Recreation Center. If you have a passion for recreation and are looking for a flexible, rewarding job, we want to hear from you. We offer positions in Facility Maintenance, COREkids, and our Welcome Desk. About CORE Recreation Center CORE is a high-quality fitness and sports center that offers everything community members need to maintain a healthy lifestyle. It is 59,000 square feet and offers cardio and strength equipment, boutique group fitness, an indoor walking track, two gyms, habit and nutrition coaching, and more. Plus, activities will keep kids entertained while adults exercise. CLASS DESCRIPTION Under direct supervision, CORE Attendant I is responsible for creating a positive member experience through superior customer service to CORE participants, guests, and members. The CORE Attendant is the primary point person for greeting customers, answering phones, and assisting in membership signups and renewals. The CORE Attendant maintains a clean and organized front desk area and other recreation and fitness areas, monitors participants’ behavior, enforces facility policies, and performs routine maintenance to keep the facility safe and organized. The attendant also handles payments and maintains clean and well-stocked areas, assists with special requests, and answers questions about CORE program offerings and services. The attendant also provides support and assistance in a wide range of fitness and wellness activities for youth (COREkids) and Teens. CLASS CHARACTERISTICS The CORE Attendant I is an entry-level classification, multi-functional position at the CORE Recreation Center. Incumbents in this class work under close supervision and usually perform most of the duties required of the position. The primary focus of the position is delivering exceptional customer experiences, maintaining a clean and safe facility, and supporting programming. Incumbents play a vital role in upholding CORE’s 5-Star Commitment to Excellence, ensuring quality service, efficient operations, and financial accountability. Incumbents must be available to work flexible schedules, including evenings and weekends. Average weekly hours range from 6 to 18, although actual hours may vary based on department needs and are subject to change.

Requirements

Must be 18 years of age or older.
Possession of, or the ability to obtain, First Aid and CPR/AED certification within the first thirty (30) days of employment; Certification must be maintained through employment.
Basic principles and a good understanding of customer service protocols.
Basic standard practices in recreational sports or fitness, including current methods, techniques, principles, and procedures used in the planning and implementation of a variety of fitness, recreational, and educational activities relevant to CORE programs and services.
Fitness equipment use and basic exercise principles.
Basic operation of appliances and tools used for cleaning and sanitizing facilities and various fitness equipment, including using vacuums, brooms, mops, and using cleaning solutions correctly and safely according to SOPs.
Basic arithmetic, including addition, subtraction, multiplication, and division; calculation of decimals, ratios, percentages, and fractions.
Basic computer competency to use membership management software, POS systems for cash/credit card transactions, Microsoft Office 365, and modern office equipment.
Positively create a welcoming environment for all and maintain a positive attitude at work, which includes demonstrating professional and effective interpersonal and communication skills.
Provide outstanding customer service, including maintaining a positive, enthusiastic, and professional attitude toward guests by answering their questions about memberships, classes, and services.
Multi-task and solve problems in a fast-paced team environment, must have a friendly and welcoming demeanor, and be able to work well under pressure.
Perform general administrative and clerical tasks and operate office machines and equipment.
Willingness to independently prioritize, initiate, and perform job duties and tasks without direction, as well as being flexible and adaptable to changing situations.
Communicate effectively with and handle member/guest service inquiries, issues, and complaints.
Respond promptly to customer inquiries while actively listening to needs, including acknowledging and resolving member/guest complaints.
Consistently treats all guests and team members with respect and contributes to a positive work environment
Communicate and coordinate with team members to ensure guest satisfaction is maintained according to CORE’s 5-Star Commitment to Excellence standards in member/guest engagement, visual standards, and general housekeeping.
Work as a cohesive team with all staff members to ensure efficiency and effectiveness.
Be trained in CORE operations and job tasks according to SOPs, which include but are not limited to entering in POS and membership transactions accurately, operating the cash drawer and handling credit card transactions, and cleaning/sanitizing facilities and equipment.
Mobility: The role may require frequent movement, including walking, standing, bending, kneeling, or reaching to clean and wipe down equipment and counters, fold towels, move laundry bins, and pick up and move equipment. Frequent physical activity requires pushing, pulling, or lifting supplies, equipment, or inventory items up to 50 lbs.
Dexterity: Frequent repetitive motion, grasping, holding, and reaching; frequent writing and typing, and operating office equipment, computers, cash register, counting/ordering office, and/or fitness-related supplies and equipment.
Vision: Clear vision and the ability to read written documents, computer screens, and equipment displays are essential for reviewing reports, analyzing data, and assessing operations.
Hearing/Talking: Frequent hearing and talking in person and on the phone are necessary for effective communication with staff, members, guests, and vendors; the ability to hear and see with sufficient acuity to identify maintenance problems requiring service and repair.
Emotional/Psychological: frequent use of good judgment with decision making, concentration, and public and/or coworker contact; frequently works independently alone and/or in a team setting.

Nice To Haves

Any equivalent combination of training and experience that provides the required skills, knowledge, and abilities may be considered qualifying at the sole discretion of the District.
The education or experience requirement may be modified or waived at the sole discretion of the General Manager.
At least one of the education and experience requirements must be met; however, both requirements cannot be modified or waived.

Responsibilities

Greet all members, prospective members, and guests with a friendly and professional demeanor, providing exceptional customer service.
Lead CORE tours.
Identify the prospect’s needs and solve them with membership and/or programming/coaching solutions.
Be an active marketing resource to members and guests by discussing and promoting current CORE fitness programs, specials, and services.
Assisting new members with membership sales/renewals, up-selling additional items or specials to increase sales, and providing support and assistance in generating sales leads to target prospective new members.
Use membership management software for membership sign-ups, cancellations, and updating member account information, check-ins, class bookings, and registrations.
For each shift (including opening and closing), count the beginning cash drawer and reconcile the cash drawer following policy and procedure.
Handle cash and credit card transactions to process payments for memberships, services, classes, and retail purchases.
Adhere and follow Standard Operating Procedures (SOP) for Point of Sales (POS) cash/credit card transactions.
Perform administrative tasks, including, but not limited to, handling all front desk-related administrative and clerical tasks such as opening and closing the Welcome Desk, checking/responding to email inquiries, answering phones in a friendly manner, assisting callers with a variety of questions, and directing calls to appropriate staff.
Keep the front desk area clean, organized, and stocked with necessary supplies.
Respond to members’ questions and concerns in a timely and professional manner with a focus on resolving member and guest concerns through courteous interactions, and as necessary, elevate members’ concerns to the supervisor when needed.
Monitor members for safe and appropriate behavior as they exercise and use the CORE facility.
Attend all staff training sessions and meetings and follow SOPs to continually improve member service quality.
Provide basic assistance and guidance to users of the fitness equipment when needed, when acknowledging members/guests throughout the facility.
Responsible for completing fitness floor opening, maintaining, and/or closing procedures.
Perform general and routine facility cleaning tasks according to checklists, which include assisting in maintaining a clean and safe environment by monitoring the facility constantly and addressing any safety or cleanliness issues immediately.
Assist in conducting regular equipment inspections for safety and maintenance needs, which include identifying, mitigating, and reporting broken equipment and unsafe conditions to the supervisor for action per SOP.
Assist the CORE Staff with requested tasks, such as scheduling programs, events, rentals, activities, and associated set-ups/tear-downs of fitness classes and events.
Monitor locker rooms and restock supplies as needed.
Ensure walkways are clear and open.
Clean facility space (mirrors, floors, windows, walls, etc.).
Issue towels and fitness/recreational equipment (e.g., Basketballs, weight belts, etc.).
Make all appropriate announcements in emergencies and at closing.
Monitor the fitness facilities to ensure a safe environment and promptly respond to safety and emergency situations according to CORE SOPs regarding emergency procedures.
Check participants in/out of activities per SOP.
Communicate effectively with parents.
Create positive interactions and provide a safe and nurturing environment for children ages 4 to 12 years old while their parents enjoy their workouts.
As directed, plan and initiate scheduled activities, which include organizing and facilitating age-appropriate activities, games, and crafts to keep children and teens entertained and active.
Foster an environment of movement-based fun through leader-led activities, including inspiring participation and social interaction.
Ensure the well-being of all children by adhering to safety protocols and maintaining clean and sanitized play areas.
Effectively communicate with parents regarding their children's activities, behavior, and any special instructions.
Work collaboratively with other CORE staff to create a cohesive and supportive team environment.