Core Application Specialist

Mutual Security Credit Union•Shelton, CT

8d•Onsite

About The Position

Mutual Security Credit Union is seeking a highly motivated Core Application Specialist to support and enhance the technology platforms that power our operations, digital services, lending processes, and member experience. This role serves as a key liaison between business teams, technology partners, and software vendors. The candidate will help manage critical business applications, coordinate system enhancements, support technology projects, troubleshoot complex issues, and identify opportunities for process improvement across the organization. This is an excellent opportunity for someone who enjoys combining technology, business analysis, project coordination, and problem-solving to drive operational efficiency and improve the overall user experience.

Requirements

Bachelor's degree in Information Technology, Business Information Systems, Computer Science, or a related field, or equivalent professional experience.
3-5 years of experience supporting Jack Henry Symitar and MeridianLink business applications, technology platforms, and financial services systems.
Experience supporting SaaS applications, system integrations, and third-party vendor solutions.
Strong analytical and problem-solving skills.
Knowledge of change management, user acceptance testing, and release management processes.
Excellent communication skills with the ability to work effectively with both technical and non-technical audiences.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Serve as a primary administrator and subject matter expert for digital banking, online account opening, lending, customer relationship management, reporting, and other business-critical applications.
Coordinate system configurations, workflow enhancements, upgrades, integrations, and platform improvements.
Monitor application performance, identify trends, and work with vendors and stakeholders to resolve issues and improve reliability.
Provide advanced troubleshooting support for complex application and workflow issues.
Gather and document business requirements for system enhancements, projects, and technology initiatives.
Analyze operational workflows and recommend solutions that improve efficiency, accuracy, and member service.
Evaluate the impact of system changes across departments and business processes.
Collaborate with stakeholders to ensure technology solutions align with organizational objectives.
Coordinate user acceptance testing (UAT), regression testing, and release validation activities.
Support the planning, implementation, and documentation of application upgrades and enhancements.
Ensure system changes are properly tested, communicated, approved, and deployed.
Maintain change management documentation and implementation records.
Act as a primary point of contact for application vendors and technology partners.
Coordinate support requests, issue escalations, system enhancements, and release activities.
Participate in technology projects by managing timelines, tracking progress, and facilitating communication among stakeholders.
Assist with vendor performance reviews and service-level monitoring.
Support application governance processes, including access reviews, documentation, and change controls.
Ensure technology solutions and system changes align with organizational policies and regulatory requirements.
Maintain technical and operational documentation for supported applications.
Assist with audits, examinations, and vendor reviews by providing supporting documentation and evidence.
Embrace the movement to foster change and make a meaningful impact within the Community by exhibiting our corporate values of Integrity, Empowerment, Respect, and Commitment to promote professional growth and prosperity within the organization and the neighborhoods we serve.
Maintains a complete knowledge and comprehension of Credit Union policies, guidelines, and credit union philosophy.
For the purpose of maintaining Credit Union goals, it is the responsibility of each employee to strive for the continuous quality improvement of processes and quality of service to internal and external customers.
Must abide by all federal, state, and local laws set forth by applicable agencies including but not limited to: The Bank Secrecy Act, including the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN); Uniform Commercial Code (UCC); Federal Reserve Bank; and National Credit Union Administration (NCUA)