Application Support Analyst - Core Banking

Peoples Group • Vancouver, BC

11d • CA$70,000 - CA$80,000 • Hybrid

About The Position

In this role, you will provide essential technical support for critical banking systems, ensuring optimal performance, minimal downtime, and seamless user experiences. You’ll collaborate with cross-functional teams, act as a liaison between business and technical stakeholders, and contribute to system enhancements, documentation, and deployment activities—all while supporting 24/7 operations for our core banking platforms.

Requirements

• Bachelor’s degree/diploma in Computer Science, Information Systems or related field.
• Over 2 years of work experience in an IT environment with proven experience in application and production support, ideally at a financial institution.
• Strong technical proficiency with enterprise banking applications and systems.
• Solid understanding of software development lifecycle (SDLC) and IT service management (ITSM) best practices.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues and recommend effective solutions.
• Effective communication skills, both verbal and written, with the ability to interact professionally with stakeholders at all levels.
• Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.

Nice To Haves

• Preferred Certification in ITIL, Agile, or related disciplines.
• Experience with SQL, scripting languages, or business intelligence tools is preferred.
• Experience with AWS CLI, supporting applications running in a SaaS and PaaS model (both AWS and Azure) is an asset
• Working experience with ServiceNow, Jira, Confluence – change and incident management is strongly recommended.
• Knowledge of regulatory compliance and security standards relevant to the Canadian Financial industry.

Responsibilities

• Provide hands-on technical support for business-critical banking systems, ensuring timely resolution of incidents and service requests.
• Perform system analysis, identify areas for improvement, and implement enhancements to streamline processes and increase efficiency.
• Monitor application performance and proactively address issues to minimize downtime and optimize performance.
• Act as a liaison between business stakeholders and third-party technical teams, ensuring clear communication and alignment of objectives.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Develop and maintain technical documentation, including user guides, process flows, and system configuration details.
• Participate in technical testing and deployment activities, including coordination of user acceptance testing (UAT) and production releases.
• Conduct knowledge transfer sessions and provide support to end-users to maximize their understanding and utilization of implemented solutions.
• Provide 24/7 support (pager) to our critical lines of business to ensure Core Banking meets their SLA of application up time.

Benefits

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• A competitive compensation package.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree