CORE Agent

Four Seasons Hotels and Resorts•New York, NY

2d•$32 - $42•Onsite

About The Position

The CORE Agent answers and directs phone calls, chats, and HotSos requests; takes in-room dining orders, telephone requests, and faxes; and does so in an efficient, courteous, and professional manner. The role aims to achieve maximum customer satisfaction for In-Room Dining and hotel operations and includes other requests related to Hotel Communications Agent duties. The agent handles guest inquiries and requests, tracks them in hotel systems, provides vivid descriptions of in-room dining menu items, books and confirms reservations for Ty Bar and the Garden, and communicates guest orders and special requests to the kitchen.

Requirements

Previous experience in Communications or a similar position is preferred.
High school education or college education is preferred.

Nice To Haves

Previous experience in Communications or a similar position.
High school or college education.

Responsibilities

Answer phone and chat inquiries efficiently and in a friendly manner, using guest names when possible, and route calls to the proper extensions.
Handle guest inquiries and requests accurately, using HotSoS, Opera, Micros, or other computer applications to log and track requests.
Describe in-room dining menu items to guests, including their origin, taste, and preparation methods.
Book and confirm reservations for Ty Bar and the Garden using OpenTable, ensuring timing and scheduling are accurate based on availability.
Communicate guest orders and any special needs or requests to the kitchen using the hotel’s point-of-sale system.
Handle phone calls, chats, HotSos requests, in-room dining orders, telephone requests, and faxes in a courteous and professional manner.
Comply with additional requests related to Hotel Communications Agent duties.