Copywriter & Content Manager

TELUS • Toronto, ON

3d

About The Position

Koodo is looking for a Copywriter & Content Manager to join their team. This hybrid role is for a creative storyteller responsible for crafting the brand's voice across digital platforms and managing the content upload and deployment process. The role bridges creative ideation and technical execution, involving writing persuasive copy for various digital assets, developing support content, managing the publishing workflow, optimizing processes, and ensuring sales integration and quality assurance.

Requirements

• A "Koodo" Voice: Understanding how to be friendly, transparent, and a little bit quirky without losing the "sales" edge.
• The Hybrid Mindset: Enjoying the creative flow of writing and finding satisfaction in a well-organized backend and successful site deployment.
• Detail Obsession: Ability to spot errors like double spaces or mismatched image aspect ratios.
• Agility: Ability to pivot quickly between high-level brand storytelling and the technical requirements of a CMS.
• 2–4 years of experience in digital copywriting, content management, or a similar hybrid role.
• Portfolio: A strong showcase of digital-first copy (banners, landing pages, or UI text).
• Expert proficiency in Google Suite (Docs, Sheets, and Slides) for collaboration and tracking.
• Proven experience working within a Content Management System to upload and format digital assets.
• Basic understanding of image dimensions and web-formatting requirements for digital uploads.

Nice To Haves

• Previous experience in Telecommunications (Telco) is a major plus.
• Experience with Contentful is considered a significant asset.

Responsibilities

• Write punchy, persuasive copy for splash pages, homepage tiles, and promotional banners that drive conversion and brand love.
• Write and develop support content for customers that is technical but easy to digest.
• Take ownership of the end-to-end publishing workflow, uploading copy and imagery directly into systems and ensuring pixel-perfect presentation.
• Evaluate current processes with the aim to optimize output.
• Develop content for general sales initiatives and End-to-End user flows, ensuring Koodo’s value propositions are clear, competitive, and on-brand.
• Audit live content for accuracy, broken links, or formatting issues, maintaining a high standard of digital excellence.

Benefits

• Collaborative environment where your voice is heard.
• Technical skills are valued just as much as creative ones.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed