Copy Center Site Manager

Ricoh • Minneapolis, MN

3d • Onsite

About The Position

Site Manager Lead Operations. Develop Teams. Deliver Exceptional Client Service. We are seeking a customer-focused Site Manager to oversee onsite business operations and lead a small team supporting a valued client. In this role, you will manage daily service delivery, drive operational excellence, develop employees, and build strong customer relationships while ensuring service levels are consistently exceeded.

Requirements

• High School Diploma or GED required.
• 3+ years of experience in operations, business services, technical support, or a related customer-facing environment.
• Comfortable presenting information to clients and small-to-medium groups.
• Proficient with Microsoft Office 365.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Leadership or supervisory experience preferred.

Responsibilities

• Lead day-to-day operations for a site providing services such as managed print, mail, imaging, courier, hospitality, and document services.
• Supervise, coach, and develop a small team while fostering a positive, high-performing culture.
• Build strong client relationships and serve as the primary onsite point of contact.
• Ensure service level agreements (SLAs), quality standards, and operational goals are achieved.
• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
• Monitor staffing needs, workflow demands, and resource allocation.
• Support business reviews, operational reporting, and customer presentations.
• Manage performance, employee development plans, training, and recognition programs.
• Partner with leadership and internal teams to resolve service, billing, and operational challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED