Copilot Engineer

Orbia

About The Position

Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximising value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees. We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanisation, water and food scarcity, and a growing and aging population. We’re already a global leader in Polymers, Fluor, Building & Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company.

Requirements

User Support & Issue Resolution (L2 / L3)
Copilot Studio Agents — Build & Enhancement
New Features, Capabilities & Enablement
Governance, Security & Compliance
Operations & Reporting
Collaboration

Responsibilities

Provide L2/L3 support for Microsoft 365 Copilot and Copilot Studio, resolving incidents and service requests within SLA
Troubleshoot and resolve issues with Copilot agents, prompts, connectors, and M365 Copilot experiences
Act as an escalation point for the service desk and citizen developers on Copilot topics
Document root causes, known errors, and solutions in the knowledge base
Support the build, testing, and deployment of Copilot Studio agents alongside makers and the Architect
Configure topics, actions, connectors, and knowledge sources for agents
Implement enhancements and new capabilities as Copilot features evolve
Monitor agent performance, usage, and quality; tune and improve over time
Track the Microsoft 365 Copilot and Copilot Studio roadmap; test and bring new features and capabilities into Orbia
Pilot and roll out enhancements, templates, and reusable components
Support onboarding, training, and adoption for business users and citizen developers
Maintain onboarding guides, FAQs, and knowledge-base content
Apply the environment, access, and DLP guardrails defined by the Architect
Ensure Copilot agents and M365 Copilot usage follow Orbia security, data, and AI governance standards
Support responsible and secure publishing of agents to production
Support release, change, and configuration management for the Copilot estate
Track and report on tickets, usage, adoption, and service health
Follow GCC Pune pod ways of working for run and support
Work closely with the Power Platform & Copilot Studio Architect, the Power Platform Engineer, Microsoft 365 / Digital Workplace, and Security & Compliance teams, and with business users and makers
Coordinate with Microsoft and implementation partners on issues and new capabilities.