Copilot Agent Builder / Business Analyst

MSP•Charlotte, NC

1d•Onsite

About The Position

Genesis10 is seeking a Copilot Agent Builder / Business Analyst for a contract position with a Global Financial Institution in Charlotte, NC. This is a 12+ month contract. The role involves partnering with business stakeholders to identify opportunities, design, configure, test, deploy, and support AI-powered assistant agents. This position acts as a liaison between business needs and technology, evaluating use cases and translating requirements into scalable agent designs to improve productivity and streamline processes. The role emphasizes analytical thinking and stakeholder management over traditional software development expertise.

Requirements

Strong analytical, logical, and critical-thinking skills to evaluate business challenges and identify effective AI-assisted solutions
Demonstrated ability to gather, analyze, and translate business requirements into practical agent designs, workflows, and implementation plans
Proven problem-solving and design-thinking capabilities, including the ability to navigate ambiguity and develop scalable, user-focused solutions
Experience planning and executing solution delivery activities, including configuration, testing, documentation, deployment, and ongoing support
Ability to validate outputs, troubleshoot issues, identify process improvements, and continuously refine solutions
Strong written and verbal communication skills with the ability to engage stakeholders and manage expectations
Excellent organizational skills, attention to detail, sound judgment, and a demonstrated sense of ownership and accountability
Ability to quickly learn new technologies and platform capabilities while operating within established governance, risk, security, and data management standards
Proven ability to collaborate effectively across global teams and support business partners in a distributed, multi-region environment
Ability to provide production support, including issue investigation, root-cause analysis, and L3 support activities
Experience improving business processes, user experiences, or productivity through technology-enabled solutions is highly desirable
Software development or advanced AI expertise is not required

Nice To Haves

Experience working with Microsoft Copilot, Copilot Studio, generative AI solutions, or similar assistant and automation platforms
Familiarity with low-code/no-code technologies, workflow automation, prompt engineering, and conversational agent configuration
Experience in business analysis, process improvement, requirements gathering, solution design, and stakeholder engagement
Knowledge of process mapping methodologies
Experience planning and executing user acceptance testing (UAT)
Understanding of conversational design principles, user experience best practices, knowledge management, and content organization
Experience supporting technology adoption initiatives
Familiarity with Agile delivery practices
Ability to define, monitor, and analyze adoption, quality, operational, and support metrics
Experience operating within a regulated financial services environment
Exposure to AI-enabled productivity, automation, or digital transformation initiatives is preferred

Responsibilities

Gather requirements and perform process analysis
Handle solution design, configuration, testing, and documentation
Manage deployment, production support, and ongoing optimization of deployed agents
Ensure compliance with governance and risk standards
Provide regional business-partner support and contribute to the timely resolution of production and L3 support issues

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)