Copier Service Technician
About The Position
GFI Digital is an office technology solutions provider offering managed IT and print solutions, networking, security, and unified communications. The Copier Service Technician installs, services, and repairs office equipment at customer sites, traveling between locations to troubleshoot issues and replace components as needed. The role also involves managing personal parts inventory, meeting productivity standards, and following problem escalation procedures. Classroom and on-the-job training are provided to qualified candidates, including online training, scheduled instruction, and hands-on development of equipment repair, service, installation, and customer-training skills. The position is full-time and offers an hourly wage, a performance-based monthly bonus program, and a company-provided vehicle, cellphone, and laptop.
Requirements
- Mechanical and technical aptitude.
- Excellent customer-facing skills and a positive attitude.
- Valid driver's license and clean driving record.
- Precise attention to detail, a high level of organization, and a customer-focused attitude.
- Highly self-motivated, directed, and an ideal team player.
Responsibilities
- Install, service, and repair a variety of office equipment onsite.
- Travel to and from customer sites to troubleshoot, repair equipment, and replace components as necessary.
- Maintain, manage, and reconcile personal parts inventory.
- Meet or exceed productivity standards for assigned products.
- Understand and use problem escalation procedures.
- Complete all assigned online computer-based training.
- Demonstrate technical skills for repair and service of designated equipment, including installation and customer training.
- Attend scheduled training to acquire or increase working knowledge of office equipment service and repair.
Benefits
- Competitive hourly wage.
- Performance-based monthly bonus program.
- Company-provided vehicle, cellphone, and laptop.
- 401(k) with company match.
- Referral bonus program.
- Medical, dental, and vision insurance.
- Health Savings Account (HSA).
- Flexible Spending Account (FSA).
- Life insurance coverage.
- Employee Assistance Program (EAP) for confidential counseling and support services.
- Paid time off starting on the hire date.
- Sick time off.
- Employee discount program.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
