Copier Service Technician

DEX Imaging • Dallas, TX

3d

About The Position

DEX Imaging is hiring a Field Service Technician to service office technology equipment, including copiers, printers, and multifunction devices. The role involves diagnosing and repairing equipment, performing preventive maintenance, completing routine service calls, and installing, configuring, and testing equipment at customer locations. The technician provides onsite customer service and technical support, keeps accurate service records, communicates repair updates, and manages an assigned territory and schedule. The role requires working independently while staying connected to a supportive service team and continuing to develop knowledge of office technology and manufacturer-specific service procedures. DEX Imaging is open to applicants with copier experience as well as people with transferable technical or mechanical experience from other industries and offers training to the right candidate.

Requirements

• Mechanical aptitude and strong troubleshooting ability.
• Customer service and communication skills.
• Ability to work independently and manage time effectively.
• Basic computer and networking knowledge.
• Positive attitude and willingness to learn new equipment and technology.
• Valid driver’s license and reliable transportation.

Nice To Haves

• Manufacturer certifications or hands-on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment.
• Experience repairing copiers, printers, or multifunction devices; production technician experience is a plus.
• Manufacturer training or industry technical certifications.
• Transferable experience in automotive repair, appliance repair, cable or satellite installation, HVAC, electrical or electronics work, IT, computer or networking support, or military technical work.

Responsibilities

• Diagnose, troubleshoot, and repair copiers, printers, and multifunction devices.
• Perform preventive maintenance and complete routine service calls.
• Install, configure, and test equipment at customer locations.
• Provide customer service and technical support during onsite visits.
• Maintain accurate service records and communicate repair updates clearly.
• Manage an assigned territory and service schedule efficiently.
• Work independently while remaining connected to the service team.
• Continue developing knowledge of office technology, equipment, and manufacturer-specific service procedures.

Benefits

• Competitive pay plus incentives.
• Comprehensive benefits package.
• Paid training and ongoing professional development.
• Mileage reimbursement and travel compensation.
• Career advancement opportunities.
• Supportive team culture.
• Company-provided tools and technology.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed