Copier Repair Technician
About The Position
At AD Solutions, we’re transforming how workplaces operate with cutting-edge technology solutions that improve productivity and efficiency. As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and managed network services that help businesses save costs, enhance operations, and drive revenue. As a fast-growing, high-energy organization, we are looking for experienced Copier Repair Technicians who take pride in their technical expertise, thrive in a fast-paced environment, and are ready to elevate their careers with a company that values skill, innovation, and customer service excellence.
Requirements
- 3-5+ years of hands-on experience diagnosing and repairing copier equipment.
- Strong mechanical and troubleshooting skills with a passion for problem-solving.
- Ability to work independently in the field while staying connected to the larger support team.
- Excellent customer service skills with the ability to build trust and rapport with clients.
- Valid driver's license and clean driving record – You'll be servicing customers onsite.
Nice To Haves
- Sharp brand copier equipment repair is appreciated, but we highly value relevant experience and the aptitude to learn.
- Familiarity with networking and internet protocols is a plus.
- A degree from a technical or vocational school is a plus but not required.
Responsibilities
- Diagnose and troubleshoot issues with digital networked copiers, scanners, printers, wide-format devices, and fax machines.
- Perform preventative maintenance and complex repairs on color and black-and-white office equipment.
- Utilize company systems to manage service call tickets, update part usage, and document repairs efficiently.
- Adhere to proper troubleshooting procedures, including firmware updates, part replacement, and maintenance intervals.
- Use software on a company-issued mobile device to receive and close repair tickets.
- Provide exceptional customer service, offering clear and professional updates on repair status.
- Maintain a well-stocked service vehicle with the necessary tools, parts, and inventory.
- Stay current on new and legacy equipment enhancements through tech manuals, online learning, and manufacturer training resources.
Benefits
- Competitive pay & benefits
- Career growth & stability
- Long-term career opportunities and paths for advancement
- Supportive team culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
