Copier Repair Technician, Volusia County

AD Solutions•Daytona Beach, FL

1d•Onsite

About The Position

AD Solutions is an award-winning leader in Workplace Technology, specializing in document workflow solutions and managed network services. The company is fast-growing and high-energy, recognized on the Inc. 5000 list of fastest-growing companies in America for two consecutive years. They are seeking experienced Copier Repair Technicians who are technically skilled, thrive in a fast-paced environment, and are dedicated to customer service excellence. As a Copier Repair Technician, you will be responsible for diagnosing, repairing, and maintaining advanced office technology solutions within a designated service area, providing hands-on technical support and building strong customer relationships to ensure equipment peak performance.

Requirements

3-5+ years of hands-on experience diagnosing and repairing copier equipment.
Strong mechanical and troubleshooting skills with a passion for problem-solving.
Ability to work independently in the field while staying connected to the larger support team.
Excellent customer service skills with the ability to build trust and rapport with clients.
Valid driver's license and clean driving record – You'll be servicing customers onsite.

Nice To Haves

Sharp brand copier equipment repair is appreciated, but we highly value relevant experience and the aptitude to learn.
Familiarity with networking and internet protocols is a plus.
A degree from a technical or vocational school is a plus but not required.

Responsibilities

Diagnose and troubleshoot issues with digital networked copiers, scanners, printers, wide-format devices, and fax machines.
Perform preventative maintenance and complex repairs on color and black-and-white office equipment.
Utilize company systems to manage service call tickets, update part usage, and document repairs efficiently.
Adhere to proper troubleshooting procedures, including firmware updates, part replacement, and maintenance intervals.
Use software on a company-issued mobile device to receive and close repair tickets.
Provide exceptional customer service, offering clear and professional updates on repair status.
Maintain a well-stocked service vehicle with the necessary tools, parts, and inventory.
Stay current on new and legacy equipment enhancements through tech manuals, online learning, and manufacturer training resources.