Copier Analyst (Xerox)

PROVEN IT COLORADO LLC•Grand Junction, CO

12h•$50,000 - $60,000•Onsite

About The Position

The Copier Analyst is responsible for overseeing, analyzing, and optimizing the performance of a client’s copier and multifunction device (MFD) fleet. This role involves monitoring usage patterns, supporting end-users, ensuring cost efficiency, and coordinating with Xerox service teams to deliver reliable document solutions. The Copier Analyst acts as the key liaison between the customer, Xerox, and technical service teams to maximize uptime and efficiency. This role is onsite at PDS, a Proven IT company.

Requirements

Ability to lift small desktop copiers and move larger wheeled equipment around. Building equipment labor as well.
Enjoy wheel time. Larger territory requiring a few hours of drive time covering western Colorado and mountain corridor.
Familiarity with Xerox copiers, MFDs, and print management tools.
Ability to analyze usage data, cost trends, and provide actionable insights.
Strong communication and problem-solving skills to support end users.
Basic knowledge of networking, drivers, and printer configurations.
Capable of managing multiple devices and service tickets across sites.

Nice To Haves

Experience in managed print services (MPS), copier fleet management, or IT helpdesk (training will be provided).
Knowledge of Xerox tools such as Xerox Device Agent (XDA), Xerox Workplace Suite, or similar software.
Previous experience in corporate facilities, IT support, or vendor service coordination.

Responsibilities

Tracking deliveries, receiving equipment, assembly of equipment, deliveries and removal of equipment
Maintaining equipment inventory and supply inventory at the Grand Junction location
Monitor copier/MFD fleet performance through Xerox reporting tools and dashboards.
Track utilization, print/copy/scan volumes, and identify under- or over-used devices.
Coordinate device moves, additions, and changes to align with organizational needs.
Generate monthly/quarterly reports on fleet performance, uptime, and cost savings.
Analyze trends in paper usage, toner consumption, and service calls.
Provide recommendations to optimize fleet deployment and reduce costs.
Serve as the first point of contact for copier-related issues (paper jams, toner, connectivity).
Train users on proper use of Xerox equipment, scanning workflows, and print management software.
Escalate complex issues to Xerox technical support or field engineers as needed.
Monitor toner and supply levels, ensuring timely replenishment.
Track and schedule preventative maintenance and service calls.
Ensure compliance with service-level agreements (SLAs).
Recommend workflow automation opportunities (e.g., secure printing, scan-to-email).
Support sustainability initiatives by promoting duplex printing and reducing paper waste.
Collaborate with IT to integrate devices with network print solutions.

Benefits

Group Health Insurance (Cigna network, PPO plans, High Deductible Health Plan with HSA contributions)
Dental benefits
Vision PPO plan (EyeMed network)
Voluntary worksite benefits (critical illness, hospital indemnity, accident coverage, short-term disability insurance, supplemental life, pet insurance)
Employee discount program
Home and auto insurance services
Commuter/transit FSA
Employer Provided Life/AD&D Insurance ($25,000 benefit)
Employer Provided LTD (Long-Term Disability insurance)
Employee Assistance Program (Disability Resource Services through BlueCross BlueShield of Illinois)
401K Plan with employer match (100% of first 3% and 50% of next 2%)
Financial Advisory Services (Merrill Lynch)
Paid Time Off Policy
FAMLI Leave (up to 12 weeks)