Coordinator

Paul Davis Restoration of Suburban Maryland/DC

23d•Onsite

About The Position

Join the Paul Davis Team as a Coordinator! Coordinators will work within our Sales, Emergency Services (Mitigation) Department and/or our Reconstruction Department. The Coordinator will work as a Liaison for the client to identify project requirements and specifications. The Coordinator will administer and organize jobs and support team members as assigned.

Requirements

Knowledge of Microsoft Office applications (Outlook, Word, Excel)
Customer Service Skills
Communication skills
Typing skills
Administration skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, Luxor, Contractor Connection, ADP, Sage, SharePoint, and One Drive
Ability to create documents and invoices
Ability to answer and communicate with customers over the phone
Ability to work office equipment
Ability to work independently
Ability to coordinate multiple jobs within the same time frame
Stress Management and Composure
Maintain a level of confidentiality
High School Diploma or GED required
Customer Service experience
Three plus years’ experience in an Administrative position

Nice To Haves

Associate Degree Preferred
One or more years’ experience within the restoration industry or related industry

Responsibilities

May support Mitigation Manager, Reconstruction Production Manager or Project Director when needed
Answer incoming calls on office and mobile lines
Complete intake for new losses
Collaborate with clients, customers and vendors
Complete job notes in operating systems
Complete compliance tasks in main operating systems
Create new loss (jobs and projects) files
Create and send invoices for jobs/projects
Maintenance and filing of job files and project documentation
Make collections calls for the Accounts Receivable department
Run reports in main operating system, RMS
Confirm that the current jobs are on schedule
Coordinate job/project schedules, resources, equipment, and labor
Liaison with clients to identify and define jobs
Ensure the client’s needs are met from start to completion of job
Assist Project Managers with job updates and job information
All other duties as assigned