Coordinator - FT

EXL•United States,

10d•$13 - $15•Remote

About The Position

EXL is looking for motivated and self-directed individuals with excellent customer service skills to schedule appraisal appointments with insurance policyholders and help homeowners submit their own home photos through our ASSIST self-survey product. All interested candidates are encouraged to submit their qualifications. We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals.

Requirements

Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
Demonstrates high emotional intelligence through good listening and problem-solving skills.
Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
Ability to solve problems/technical difficulties with a variety of variables.
Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.
Strong analytical skills and resourcefulness.
Excellent written and oral communications.
Ability to manage multiple projects at once and handle time sensitive urgencies.

Responsibilities

Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns.
Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have.
Responsible for keeping work order statuses up to date in the system.
Responsible for prioritizing work, meeting deadlines and achieving productivity goals.
Responsible for keeping management posted on any unusual situations, instructions, etc.