Coordinator - PT

EXL•United States,

6h•$13 - $15•Remote

About The Position

EXL is looking for motivated and self-directed individuals with excellent customer service skills to schedule appraisal appointments with insurance policyholders and help homeowners submit their own home photos through our ASSIST self-survey product. We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals. Come join the EXL Survey and Risk Control team!

Requirements

Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
Demonstrates high emotional intelligence through good listening and problem-solving skills.
Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
Ability to solve problems/technical difficulties with a variety of variables
Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.
Strong analytical skills and resourcefulness
Excellent written and oral communications
Ability to manage multiple projects at once and handle time sensitive urgencies

Responsibilities

Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
Responsible for keeping work order statuses up to date in the system
Responsible for prioritizing work, meeting deadlines and achieving productivity goals
Responsible for keeping management posted on any unusual situations, instructions, etc.