Coordinator

Santa Clara University • Santa Clara, CA

2d • Hybrid

About The Position

The Accommodations Coordinator II ensures that all students registered with the Office of Accessible Education (OAE) are provided with approved accommodations, academic or otherwise, required by Federal and State law in support of the University mission of equal opportunity for all individuals. The Accommodations Coordinator I is responsible for providing accommodations in a timely manner, directions regarding approved accommodations, and confidential support to disabled students. This position will also advocate on behalf of the University; acts as a resource to the greater campus and community at large as required under the mandates of Section 504 of the Rehabilitation Act of 1973; The Americans with Disabilities Act Amendment Act, the state of California, Santa Clara University, and the Office of Accessible Education.

Requirements

• Bachelor’s degree required or equivalent combination
• 3-5 years of professional experience required
• Excellent written and oral communications skills, accuracy and attention to detail.
• Demonstrate problem-solving, negotiating and conflict resolution skills.
• Computer literacy, with competencies in Microsoft Office, Google Suite
• Understanding of databases and their management.
• Ability to efficiently multitask, work under pressure, handle frequent interruptions and meet deadlines.
• Ability to encourage and motivate students and staff, and work effectively in a fast-paced work environment.
• Operate in a highly confidential manner.
• Ability to respond to an emergency situation in a timely manner.
• Ability to quickly learn and apply a variety of state, federal, and SCU policies and procedures.
• Ability to articulate the needs of students and to design programs to meet those needs.
• Ability to create programs that are responsive to a diverse and multicultural environment.
• Ability to deal with sensitive and challenging administrative and interpersonal issues in a positive, proactive manner.
• Ability to develop and train end-users (disabled students and faculty) on appropriate adaptive technology and alternative media.
• The ability for clear, cogent written and oral communication.
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
• Ability to advise students individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions.
• Ability to function autonomously, when needed.

Nice To Haves

• student-services related field preferred
• 5 years of related experience in learning theory, education/special education, higher education administration, college student personnel, counseling, social work, psychology or related field preferred
• Familiarity with Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, the ADA Amendments Act (ADAAA) of 2008, and other applicable laws, current statutes, litigation and best practices pertaining to the provision of services to post-secondary students with disabilities is preferred with a commitment to increasing one’s knowledge.
• Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as a commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs of the diverse campus community of Santa Clara University.

Responsibilities

• Reviews disability-related documentation (i.e. psycho-educational assessments); recommend accommodations, strategies and interventions for disabled students, under supervision of the Director
• Conducts Intake appointments to complete the interactive process for affording accommodations determined as reasonable and appropriate
• Communicates resources and policies of OAE and Santa Clara University (SCU) to students, parents, faculty, and staff as appropriate
• In collaboration with the Director and Assistant Director, acts as the point person for initial intakes for students registering with OAE
• Orients each student towards their role as a self-advocate
• Communicates to faculty and academic administrators approved accommodations and ensures the effective delivery of required accommodations
• Assists with coordinating housing accommodations
• Assists with generating reports/queries using OAE online services for OAE and other departments as needed (ie. Law, Housing, Core Curriculum)
• Coordinates student access to Glean note taking software
• Prepares letters of recommendation for note takers that choose them
• Works with payroll for stipends for notetakers
• Hires and manages note takers for all approved student requests
• Acts as a liaison between note taker and the recipient when there are missing notes or issues to troubleshoot
• Prepares stipends for note takers
• Notifies note takers of payment procedures and facilitates alternate methods when necessary
• Facilitates Bookshare and AccessText memberships for students
• Keeps records of proof of purchase of books by students
• Procures books in alternative formats
• In collaboration with the Accommodations Coordinator I, coordinates, schedules, and administers exams to be proctored by OAE, including undergraduate, graduate student, and Law School exams
• Maintains the academic integrity of exams
• Assists Accommodations Coordinator I with student proctors, readers, and scribes before, during, and after the administration of exams
• Manages and collects student data concerning use of Glean note taking software
• Maintains familiarity with various access-oriented softwares for screen reader and text-to-speech, recording technology, speech to text and voice technology (i.e. ZoomText, Dragon Naturally Speaking, Read&Write Gold, JAWS, etc.)
• The AIM system communications to students from application to intake
• Updates email communication templates as well as AIM templates for data integrity
• Provides training and technical support to staff and students
• Periodically archives inactive students and/or removes graduated students from the system
• Sends reminders as needed to students to request accommodations
• In collaboration with all OAE Staff, exercises responsibility for delivering high-quality reception, appointment, referral and troubleshooting in the department
• Interacts with students, parents, staff, and faculty in a sensitive, confidential, and professional manner
• Assists with new student registration and incoming student orientation
• Provides information about students and their accommodations as deemed appropriate to other departments to facilitate student accommodations.
• Schedules and manages Sign Language Interpreters, CART, and Real Time Captioners.
• Fields on-call inquiries for proctor questions after work hours
• Recommends initiatives and implements changes to improve quality and services.
• Identifies and determines the cause of problems; develops and presents recommendations for improvement of established processes and practices.
• Maintains contact with customers and solicits feedback for improved services.
• Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
• Researches and develops resources that create a timely and efficient workflow.
• Prepares progress reports; informs the supervisor of project status; and deviation from goals. Ensures completeness, accuracy, and timeliness of all operational functions.

Benefits

• comprehensive benefits package for benefit eligible employees with programs and resources designed to promote and sustain personal health care, well-being, and the financial objectives of our employees and families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees