Coordinator_FT-Perm
About The Position
The Coordinator provides overall team leadership and ensures the effective delivery of harm reduction and outreach services across the regions. This role oversees day-to-day operations, including Case Manager services, and supports clients by facilitating optimal care through a range of assistance and resources. In collaboration with the Manager, the Coordinator develops and maintains relationships with network partners, represents LOFT at system tables, and ensures staff including partner agency staff are informed about program operations and documentation requirements for reporting purposes. The coordinator is also responsible for guiding staff, maintaining service quality, and fostering strong relationships with individuals who are unhoused, at risk of homelessness, street-involved, or experiencing mental health and substance use challenges.
Requirements
- A degree/diploma in health care/social services or another related field.
- At least 5 years’ relevant experience in the mental health sector.
- Strong understanding of harm reduction and Psychosocial Rehabilitation (PSR) principles, with the ability to apply these in practical, client-centered settings.
- Strong intake assessment, crisis intervention, advocacy, and problem-solving capabilities.
- Experience supporting individuals with complex needs, including mental health challenges, addictions, cognitive impairments, and other vulnerable populations.
- Experience in program development, planning, evaluation, and facilitating groups or meetings.
- Excellent communication, counselling, and relationship-building skills, with the ability to engage clients in sensitive and complex situations.
- Familiarity with community resources and ability to build effective relationships with service providers, families, and support networks.
- Computer literacy for documentation, reporting, and maintaining records.
- A satisfactory vulnerable sector check (VSC) is also required.
Nice To Haves
- Knowledge of unionized workplace environments and labour relations processes is an asset.
- A valid Ontario driver’s license may be required.
Responsibilities
- Oversee all aspects of site management, including maintenance, security, and ensuring adherence to health, safety, and regulatory standards.
- Promote client independence and well-being through coaching, mentoring, and advocacy, helping clients access services, resolve conflicts, and navigate social and healthcare systems.
- Provide direction to front-line staff, including scheduling, training, recruitment support, and performance management to ensure effective service delivery.
- Manage daily operations, maintain accurate records, oversee petty cash, coordinate repairs and resources, and ensure proper documentation and incident reporting.
- Contribute to service planning, quality improvement, and program evaluation activities, including reporting, data tracking, and identifying service gaps.
- Facilitate client meetings and group activities that support well-being and a positive living environment.
- Participate in a rotating after-hours on-call schedule to ensure continuous operational support.
Benefits
- medical
- dental
- vision
- life insurance
- long-term disability
- Defined Benefits Pension Plan
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
- Tuition reimbursement program
- Maternity-leave and Parental leave top up program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
