Coordinator, KDM T70005251

IMAX•Los Angeles, CA

16d

About The Position

The KDM Coordinator plays a critical role in the final stage of the post-production process, ensuring theatres receive accurate and fully functional Key Delivery Messages (KDMs). Acting as a central point of contact for theatres, this role combines technical execution, quality control, and customer support to ensure seamless film playback. The position requires strong attention to detail, critical thinking, and adaptability in a fast-changing workflow. As issues arise, the KDM Coordinator is often the first line of support, responsible for troubleshooting problems or directing them to the appropriate teams. This role demands a calm, solutions-oriented mindset when working with clients and a high level of accountability in a “no margin for error” environment. Please note: 7pm-4am Mon-Thurs. Sunday 3pm to Midnight. Hours may change.

Requirements

2–5 years of experience using Microsoft Office, particularly Excel, in a corporate environment.
Strong attention to detail with proven ability to double- and triple-check work.
Ability to manage and prioritize information from multiple sources in a fast-paced, changing environment.
Strong communication skills with the ability to interact effectively with global clients; additional languages are an asset.
Demonstrated ability to think proactively, anticipate needs, and deliver results under tight timelines.
Ability to multitask, work independently, and maintain productivity with minimal supervision (including during non-standard or less social shifts).
Strong organizational, record-keeping, and database management skills.
Team-oriented mindset with the ability to collaborate and contribute to decision-making.
High level of accountability, ownership, and commitment to continuous improvement

Nice To Haves

Associate or Bachelor’s degree preferred.
Experience in entertainment distribution, post-production, or digital cinema workflows is strongly preferred.
Strong understanding of digital cinema production workflows and terminology is an asset.

Responsibilities

Review KDM orders, prioritize based on business rules, and fulfill requests accurately and on time.
Upload CPLs and DKDMs into internal systems (e.g., Helios) with strict attention to detail.
Ensure compliance with Digital Cinema Naming Conventions.
Provide advanced troubleshooting and customer support to theatre projection staff and external partners.
Monitor workflows across departments to anticipate and proactively address potential issues.
Communicate progress updates to clients, maintaining a high level of customer service.
Compile and distribute daily KDM status updates to the internal team.
Collaborate with team members to improve processes, increase efficiency, and maintain quality control.
Act as a quality checkpoint by reviewing and validating work from upstream departments.
Support additional tasks and projects as required.