Coordinator

Gem Plumbing & Heating•Yarmouth, MA

1d•$27 - $30•Onsite

About The Position

As a Coordinator for GEM, you will play a pivotal role in supporting daily operations by scheduling technicians, handling customer inquiries, and ensuring smooth service delivery. This role requires strong organizational skills, attention to detail, and a customer-focused mindset. The Coordinator will assist in administrative and operational tasks to support the team and maintain a high level of customer satisfaction.

Requirements

Excellent interpersonal and communication skills, with the ability to interact professionally with customers and team members.
Strong organizational abilities to manage schedules, service calls, and customer records effectively.
Customer-focused approach, with a commitment to providing outstanding customer service.
Proficiency in using scheduling software, CRMs, and other relevant tools.
Analytical skills to monitor service metrics and identify areas for improvement.
Experience in coordinating and organizing tasks to meet deadlines efficiently.
Ability to work independently while effectively collaborating with cross-functional teams.
Adaptability to prioritize tasks and thrive in a fast-paced, dynamic environment.

Responsibilities

Schedule service appointments, installations, and maintenance visits for technicians.
Adjust schedules in real-time for cancellations, emergencies, or other changes.
Assist in reviewing and updating timecards for accuracy.
Serve as a primary point of contact for customer inquiries and service requests.
Address and resolve customer concerns promptly and professionally.
Maintain accurate and up-to-date customer records.
Working closely with the Service Manager, assist in the development and implementation of business strategies and initiatives
Collaborate with the service coordination team and the service manager to ensure seamless service delivery.
Provide general administrative support to the department.
Prepare and distribute reports as needed.
Other duties as assigned