Coordinator - START

YAI • Glendale, AZ

2d • Hybrid

About The Position

The Coordinator role involves managing a caseload of individuals referred for START Services, providing systemic consultation, conducting outreach visits (in-person and telehealth), assisting with referrals for consultation and treatment, coordinating support meetings and crisis plan development, and developing comprehensive service evaluations and crisis prevention/intervention plans. The role also includes participating in consultations and meetings with START leadership and clinical teams, providing on-call support, maintaining documentation and data entry, conducting outreach with community partners, developing materials for presentations, and participating in the Center for START Services National Network. Compliance with all training requirements, regulatory agency requirements (HIPAA, NCSS, OPWDD, DDS), and YAI policies is essential. The position requires the ability to work with complex systems, exceptional interpersonal and problem-solving skills, independence, organization, strong communication and writing skills, and a highly flexible personality with a willingness to take initiative.

Requirements

• Master’s degree in Mental Health, Psychology, Counseling, Social Work or other Human Service field.
• At least two (2) years of experience working with the I/DD population and/or behavioral health needs.
• Satisfactory combination of education, experience and/or training as authorized by START/NCSS and/or appropriate State regulatory agency (e.g. OPWDD, etc.); however, all START Coordinators must have at least a bachelor’s degree in human services discipline.
• Ability to provide on-call coverage for crisis services on a regularly recurring basis, as designated by START leadership in assigned region beyond regular work hours including weekdays, weekends, evenings and/or overnight on a 24/7 basis, as required.
• Ability to travel regularly across assigned region(s) to conduct in-person assessments, evaluations and visits as required by caseload and to occasionally travel across other regions within state of operations and/or to other states as needed for NCSS meetings or events.
• Ability to meet essential physical demands of position including having the physical capacity to implement supports which includes using hands to handle, finger or feel objects, tools or controls; walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; ability to lift, carry and transport items needed for therapeutic interventions performed in a variety of environmental settings, weighing up to 25 pounds to/from sessions, as needed and ability to implement crisis intervention plan if/as needed, which may include running.
• Ability to work with complex systems and an interest in the population is essential.
• Exceptional interpersonal and problem-solving skills.
• Independent and organized with strong communication and writing skills.
• Highly flexible personality type and willingness to take initiative.

Nice To Haves

• Successful completion of START Coordinator Certification training within 12 months of appointment, including demonstration of competencies in all associated areas.
• Experience working with individuals with I/DD with cooccurring diagnoses and complex behavioral needs.
• Experience working with people and their families and/or social service providers.
• Verbal and/or written fluency in Spanish highly preferred; fluency in other language(s) may be preferred based on assigned region(s) and caseload.
• For assignments in the State of California, START Coordinators must meet the following additional requirement: Valid Driver’s License

Responsibilities

• Maintains an active caseload of up to 20-25 individuals referred for START Services.
• Provides systemic consultation based on assessment and outreach findings.
• Conducts regular outreach visits to each individual’s home, day and/or vocational settings as applicable to complete evaluations and assessments.
• Assists with referrals for consultation and treatment as needed, including screening for enrollment in START and completion of intake assessments.
• Ensures the coordination of support meetings and crisis plan development for individuals served through START.
• Develops Comprehensive Service Evaluations, Cross-Systems Crisis Prevention and Intervention Plans, intake/assessments, intervention and outcome plans.
• Participates in recurring consultation, staff and other meetings with START leadership, clinical team and START Therapeutic Coaching program.
• Provides on-call support on a regularly scheduled, rotational basis as part of START team.
• Completes and maintains all applicable documentation, paperwork and/or records on a timely basis.
• Accurately enters all required data into START Information Reporting System and other appropriate systems.
• Conducts regular outreach with community partners to maintain linkages and relationships.
• Develops materials and presents at Clinical Education Team Meetings as assigned.
• Participates in the Center for START Services National Network.
• Completes and maintains all necessary trainings based on assigned program/region to ensure compliance with YAI policies, NCSS and applicable state regulatory agency requirements.
• Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
• Performs all other duties as assigned.

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level