Coordinator

YMCA of the East Valley•San Bernardino, CA

2d•$21 - $23•Onsite

About The Position

The YMCA of the East Valley is committed to strengthening community through youth development, healthy living, and social responsibility. Under the direction of the [Supervisor Title], the Coordinator is responsible for supporting YMCA operations through effective delivery of programs, services, and member engagement. This position contributes to the achievement of Association goals by promoting the YMCA mission, values, and strategic priorities while providing high-quality service to members, participants, staff, and the community.

Requirements

Minimum of associate’s degree in a Business Concentration or minimum one-year of experience in a Customer Service related position is required.
Certifications required within 30 days of hire: CPR/AED, and First Aid.
Excellent interpersonal and problem-solving skills.
Strong oral/written communications skills. Must be capable of communicating and interacting effectively with a multitude of personality types.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Demonstrate excellent attendance and be able to adhere to a set schedule
A strong computer skill, (experienced with Microsoft Word, Excel, & Outlook) is required. Capacity for learning new information at a fast pace and adapting to environmental changes.
Strong mathematical skills are required, (addition, subtraction, multiplication, division, fractions, decimals, percentages, etc.
Positive, compassionate, and professional attitude while working with staff and members to expand understanding of YMCA policies and procedures. Ability to handle a fast paced, multi-tasking environment.
Must be able to handle changing priorities, frequent interruptions and plan re-formulations. The ability to handle multiple tasks, work rapidly, plan, vary work pace, remain attentive to details, concentrate amid distractions and work cooperatively and respectfully with others is also required.
Strong verbal and written communication skills.
Ability to prioritize tasks and manage multiple responsibilities.
Ability to work independently and collaboratively in a team environment.
Strong organizational and problem-solving skills.
Ability to maintain professionalism and confidentiality.
Proficiency in applicable technology, software, and systems.
Commitment to inclusion, diversity, equity, and the YMCA mission.
Possess and maintain a valid California Driver’s License.
Maintain acceptable driving record in accordance with YMCA policy.
Maintain required automobile insurance coverage.
Use reliable transportation for Association business.
Criminal background check/fingerprinting
Reference verification
Employment verification
Drug screening (if applicable)
TB clearance (if applicable)
Physical examination (if applicable)
CPR/First Aid certifications (if applicable)

Nice To Haves

Bi-lingual is a plus.

Responsibilities

Perform duties in alignment with YMCA mission, policies, procedures, and operational standards.
Deliver high-quality customer/member service to participants, families, staff, volunteers, and community partners.
Support departmental and Association goals through effective communication, teamwork, and accountability.
Maintain accurate records, reports, and documentation as required.
Participate in staff meetings, trainings, and required professional development activities.
Maintain confidentiality of sensitive information.
Support risk management and safety procedures.
Demonstrate flexibility and willingness to support operational needs.
Perform all other duties as assigned.
Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
Builds relationships with members; helps members connect with one another and the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
May hand out locker keys and towels; may monitor the locker rooms as required.
Responsible for knowing, implementing, and enforcing all emergency, safety, and security procedures
Involvement in the recruitment of volunteers for annual YMCA sustaining campaign
Responsible for leading project tasks as assigned by supervisors
Follows the YMCA personnel policies, practices, salary administration plan, emergency procedures and risk management procedures.
Performs other duties as assigned.