Coordinator Training & Development

City of Toronto • Union, NJ

13h • Onsite

About The Position

This role is responsible for coordinating the development and implementation of the Division’s comprehensive training and development strategies. The coordinator ensures that appropriate fiscal, human, and physical resources are in place to support staff development and training delivery. This position involves developing and implementing detailed plans, recommending policies and procedures, and conducting research to inform learning initiatives. The coordinator will also manage assigned budgets, identify training needs, and make strategic recommendations to enhance performance and organizational development. They will supervise project teams, recruit team members, develop project plans, and ensure effective teamwork and high standards of work quality. Additionally, the role involves leading and participating in multidisciplinary project teams, representing the division in various meetings and initiatives, and contributing to the management team's strategic direction. The coordinator will prepare reports with recommendations for operational processes, staffing levels, and resource allocation, and handle confidential information. A key aspect is ensuring high-quality customer service through improvement strategies, including communications, training, public education, and technological advancements. The coordinator will also develop and implement divisional staff training plans, integrate legislative and policy changes, and coordinate the development and delivery of training aligned with corporate strategic direction and divisional priorities. This includes researching and evaluating training providers, coordinating and facilitating internal and external training programs, and designing computerized tracking processes for attendance and completion. The role also involves evaluating training programs for quality and effectiveness, delivering and facilitating training, and analyzing evaluation and needs assessment data. Finally, the coordinator will develop and implement communication and promotional strategies for divisional initiatives and staff training, and coordinate the distribution of documentation and website content.

Requirements

• Post-secondary education in Human Resources, Business, Education, Adult Learning or an equivalent combination of education and experience.
• Considerable experience in the use of assessment methodologies to identify training gaps, planning, designing, developing, delivering and organizing training courses and programs.
• Considerable experience in adult education principles, practices, training and evaluation methodologies.
• Considerable experience in evaluating training effectiveness using data, metrics or tracking systems.
• Considerable experience in designing Captivate content and deploy it through systems like ELI or other LMS platforms.
• Ability to facilitate and present to small and large groups.
• Comprehensive knowledge of the childcare sector and relevant legislation, corporate policies and Divisional philosophies
• Ability to integrate legislative, policy, and procedural changes into training and staffing plans.
• Proficiency in computer software (e.g. Microsoft Office) to produce a variety of reports and presentations and to develop computerized tracking processes to monitor course attendance.
• Excellent interpersonal skills to deal effectively with staff, all levels of management, community stakeholders and internal/external service providers.
• Excellent negotiation and conflict management skills in order constructively resolve conflicts.
• Ability to develop information and communication strategies and prepare briefings for senior leadership.
• Knowledge of applicable collective agreements and legislation in the areas of Employment, Occupational Health and Safety, Labour Relations and Human Rights.

Nice To Haves

• Completion of, or progress toward, the CTDP (Certified Training and Development Professional) designation will be considered as a strong asset.

Responsibilities

• Develop and implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research, designs, develops and manages learning initiatives to ensure that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Identifies, develops and conducts training needs assessments using assessment methodologies.
• Makes strategic recommendations to ensure training and development contributes to performance excellence and organizational development.
• Supervises project teams that initiate, develop and implement policies/programs and City wide initiatives.
• Recruits the project team and develops project plan/timelines; ensures effective teamwork, communication, high standards of work quality and organizational performance.
• Leads, coordinates and participates on multidisciplinary project teams, maintains professional relationships with other organizations and divisions.
• Represents the division in meetings and initiatives with other divisions, service providers, and other orders of government.
• Participates as a member of the management team in leading the division through strategic training and development initiatives that promote a higher level of organizational effectiveness and establishes an ongoing training path for future years.
• Prepares reports for managers and the director, making recommendations or changes in operational processes, includes appropriate staffing levels and resource allocation.
• Deals with confidential and sensitive information regarding operations, assets and resources, proposed or new management initiatives, strategies or programs, and investigation of a confidential nature.
• Ensure high-quality customer service through improvement strategies including communications, training, public education, technological improvements and best practices.
• Makes recommendation to Divisional Senior Management regarding training and development and participates in the implementation of related policies.
• Develops and ensures appropriate information and communication strategies and/or dissemination briefing to Senior management.
• Develops training plans and other planning processes to ensure operational effectiveness based on the thorough understanding of divisional business cycles and processes.
• Develops and implements a divisional staff training plan that includes the development of skills profiles for all positions, identification of skill gaps, and the development and evaluation of training plans that contribute to organizational development.
• Ensures legislative, policy, and procedural changes are integrated with the overall training and staffing plans and programs.
• Coordinates the development and delivery of training based on corporation strategic direction and divisional priorities, service standards and objectives; develops comprehensive reports related to the design, implementation, delivery of training.
• Research, evaluate and identify potential training providers.
• Coordinate, implement, and facilitate internal and external training programs that contribute to performance excellence and organizational development.
• Designs the development of computerized tracking processes to monitor course attendance, course completion, and report to the management team on achievement of targets.
• Develops and coordinates the evaluation of training programs to monitor and improve quality and effectiveness.
• Deliver, implement, facilitate and evaluate training and development programs with the use of divisional and packaged software.
• Coordinates the collection and conducts analysis of evaluation data and needs assessment data.
• Identifies, develops and implements communication and promotional strategies and material to support divisional initiatives and staff training and development.
• Coordinates the development and distribution of documentation and maintain training information on the website.

Benefits

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• Learn more about the City’s commitment to employment equity .
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request .
• Learn more about the City’s Hiring Policies and Accommodation Process .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree