Coordinator Title Services

Hilton Grand Vacations•Orlando, FL

12d•Hybrid

About The Position

This is a hybrid role located in Orlando, FL. Candidate must be located within commuting distance of office location. We are seeking a detail-oriented Title Services Coordinator to join our team. This role plays a critical part in the review and auditing of contracts sales documents for accuracy to comply with legal and company policies. Responsible to review and process the receipt of correspondence, communications and materials received from consumers and/or their agent.

Requirements

High School Diploma/GED
1 - 3+ years of related experience in banking, real estate, titling, and/or finance
Effective organizational skills alongside the skill to prioritize and navigate multiple software platforms
Ability to produce high volume work product that has a high degree of accuracy
Must have strong communication skills to convey problems with contracts and required resolution with field sales offices.
Working knowledge of MS Excel with creating and maintaining spreadsheets

Nice To Haves

Associate's degree/College Diploma
3-5+ years of related experience in banking, real estate, titling, and/or finance
Title Agent license or certification
Advanced MS Excel experience with creating and maintaining spreadsheets

Responsibilities

Verification of all financial terms to ensure adherence to company’s underwriting guidelines.
Verification of all title requirements including vesting, tenancies, and inventory.
Redaction of any personal identifiable information or bank/cc information.
Issues identification for any contracts missing documents or having incorrect contract information
Entering pertinent audit findings into the various tracking systems (i.e. Chorus and TSW)
Carry out any reasonable request by management of which the employee can perform.
Receive and validate contract packages sent from site.
Notify site of discrepancies.
Audit contract documents for accuracy of execution and compliance to company policies.
Receive and review correspondence, i.e. rescission letters, owner kits, etc.
Receive shipments of contracts from sites, document contracts received in TSW and run reports to be included in audit process.
Manage contract workflow in system to disposition status changes daily, i.e. rescission cancels, NSFs, Credit Card Chargebacks
Prepare contract packages and cancels to be sent to the imaging department daily.
Provide customer service to field offices and corporate partners to resolve document issues.
Maintain a minimum average production level as set by management.
Provide support and vacation coverage for DSC audit team as required.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.