Coordinator, Ticketing, Marketing & Fan Engagement

UMBC • Baltimore, MD

5d • $55,000 - $62,000 • Onsite

About The Position

The UMBC Athletics department is seeking a motivated and energetic team member to be responsible for all phases of UMBC Athletics ticketing and to be a vital member of the marketing and ticketing operation for the department. The ideal candidate will be able to seamlessly fit into a group responsible for marketing, ticketing, and external operations. Additionally, this position is responsible for generating new business revenue through group ticket sales and cultivating both current and new relationships with all constituent groups including season ticket holders, local youth groups, and organizations. Responsibilities include, but are not limited to, the oversight of day-to-day ticketing operations, cultivating relationships with current and prospective season ticket holders, creating new revenue through group partnerships and special ticket packages, and contributing to the development and execution of marketing strategies.

Requirements

• Bachelor's degree
• One year of experience in ticket sales, or marketing & promotions or related field.
• Must have excellent communication and organizational skills, customer service and problem-solving skills.
• The incumbent must be creative and well-versed in ways to increase athletics ticketing revenue.
• Ability to function in a fast-paced environment and handle multiple projects to meet deadlines.
• Proficiency in basic computer software.

Nice To Haves

• Master's degree preferred.

Responsibilities

• Season ticket sales, corporate packages, partial ticket plans, group tickets, and individual game tickets. Pricing, planning, etc.
• Manage game day ticketing duties; staff and supervise each event with appropriate box office personnel.
• Oversee home M/W soccer, M/W lacrosse, and M/W basketball games, performing various ticket sales and service duties while ensuring staff execution of all necessary duties.
• Collaborate with Athletics Administration to enhance outbound ticket sales strategy and actively perform season ticket sales outreach.
• Manage all materials related to season ticket and group ticket packages including, but not limited to: assisting with the design, production, and distribution of season ticket and group ticket information packets.
• Oversee all communications and outreach surrounding group ticket sales and individualized group outreach in conjunction with marketing team.
• Compile and track all ticketing financial data including ticket revenue, attendance, and game settlements.
• Ensure the control and distribution of all tickets in accordance with established policies and comply to NCAA regulations.

Benefits

• Competitive compensation
• Over 4 weeks of vacation for regular full time roles
• Tuition remission is also available
• Generous Leave which includes accruing: 22 Days of Annual Leave, 15 Days of Sick Leave, 15 Holidays, 3 Personal Days
• Tuition remission at UMBC for eligible dependents after two years of FT employment
• Life and disability insurance
• Retirement plans (including the choice of joining the pension plan)
• Professional development opportunities
• Wellness opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level