Coordinator, Ticket Operations (Full Time)

St. Louis CITY SC • Saint Louis, MO

4d • Onsite

About The Position

The Ticket Operations Coordinator will assist with all aspects of ticketing operations and box office services. This position will play a critical role in and execution of our ticketing strategy and overall event operations, by acting as a liaison between ticket sales, service, and stadium operations. They would also be responsible for delivering the highest level of customer service for all internal and external customers. This includes customer service management of the Box Office on match day. This position will be responsible for multiple concurrent projects under the supervision of the Manager, Ticket Operations. This is a full time, exempt position.

Requirements

• Must have the ability to maintain professional behavior and appearance.
• Must have the ability to demonstrate uncompromising judgment and discretion to protect the confidentiality/privacy of others, and company documents and records.
• Must have a keen sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills.
• Must have good decision-making skills, solid judgment, and interpersonal effectiveness.
• Must have strong teamwork and relationship management skills and work effectively with all personalities to support a strong, unified culture.
• Must have an interest and ability in serving others as one of the primary functions of their job.
• Must be self-directed and able to work independently and possess a strong ability to manage one's own time and prioritize tasks.
• Must possess effective communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills.
• Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.
• Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.
• Accurate, efficient, and timely execution of tasks and able to be flexible and resourceful in response to changing priorities and needs.
• A keen attention to detail
• Able to work long and flexible hours, including holidays, weekends, and all events as needed.
• Bachelor’s Degree from accredited college or university
• A minimum of one (1) year of computerized ticket operations experience
• Operation experience on all aspects of ticket operations, including areas related to sales and service support, but not limited to the following: Ticket event creation & management Invoicing, collection, reconciliation, and fulfillment Customer service and correspondence Match and event day ticket operations & services Personal management Ticket sales, service, and operations report generation

Nice To Haves

• Knowledge and experience with a ticketing system, SeatGeek is a plus

Responsibilities

• Assist with the execution for all ticket operational tasks, implementation of ticket products and technology, as well as assist with financial reporting.
• Research issues/errors concerning ticket management, mobile app, and scanning issues.
• Box office duties on game days and other stadium events; providing excellent customer service and box office needs tasks for all MLS and non-MLS events at Energizer Park.
• Assist with building season plans and individual events in SeatGeek
• Assist all CITY employees with SeatGeek training, system upgrades, software enhancements, and procedure changes.
• Coordinate and assist in ticket office projects.
• Assist in maintaining the ticketing system and related networks.
• Assist in creating and maintaining the seating manifest & ticket inventory.
• Provide direct operational support to the Ticket Sales and Service departments.
• Assist with the order processing efforts associated with orders for season, group, team and single game ticket sales.
• Assist in game day ticket operations, including will call and walk-up ticket sales, as well as oversight of gameday staff
• Coordinate and train part-time, seasonal, and game day staff.
• Assist in maintaining all controls & procedures to assure the integrity of the inventory and associated finances.
• Assist in managing all customer account maintenance.
• Other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level