Coordinator, Ticket Operations

Chicago Fire•Chicago, IL

17h

About The Position

The Coordinator, Ticket Operations supports the day-to-day execution of ticket operations for Chicago Fire FC, including ticketing systems, ticket inventory, reporting, payment processing, and matchday operations. This position serves as a key liaison between the Ticket Sales and Service team, Stadium, and Box Office, while helping ensure a high level of service for internal and external customers. The Coordinator will support the Club's current Ticketmaster Archtics environment while gaining exposure to SeatGeek Unify as Chicago Fire FC prepares for the opening of McDonald's Park in 2028. This role will report to the Director, Ticket Operations and will support matchday staff and temporary ticketing personnel as needed.

Requirements

2+ years of ticket operations experience
Working knowledge of Ticketmaster Archtics preferred, and experience with SeatGeek Unify or another enterprise ticketing platform is a plus
Advanced knowledge of Microsoft Excel
Experience with high level, time sensitive reporting
Strong written and verbal communication skills with the ability to interact professionally with internal staff, venue personnel, and customers.
Must have the ability to work independently without supervision, be self-directed and demonstrate initiative
Ability to manage daily and weekly responsibilities with limited oversight
Experience handling cash and balancing deposits is a plus
Ability to work flexible hours, including but not limited to evenings, weekends and holidays

Nice To Haves

Bachelor’s degree
Experience working in professional sports, live entertainment, or venue operations
Fluent in Spanish

Responsibilities

Process group and plan orders, print and pay all ticket orders as requested by Chicago Fire FC front office staff
Build, maintain and develop a positive working relationship with all Ticketmaster and SeatGeek client support teams
Work hand-in-hand with all Ticketmaster and SeatGeek client support staff regarding software management, troubleshooting system issues, event creation, event marketing and financial reporting
Formulate and update existing daily, weekly, monthly and match day reports in a timely manner as assigned by the Director of Ticket Operations and MLS League Office
Facilitate a complex network of payment plans, investigate and respond to any chargebacks related to ticket payments and work closely with the Ticket Services department to ensure account compliance
Assist with the building of price codes, plans, promo codes, and other TM/Archtics and SeakGeek/Unify programming needs
Assist in the set-up, trouble shooting and maintaining of events in Archtics and Host, and overtime, SeatGeek Unify
Serve as a resource for all departments as it relates to Ticketmaster Advanced Products
Help maintain a culture that’s focused on a high standard of customer service for both internal and external customers
Maintain a positive, high performance culture in the Ticket Operations department, while building a positive rapport with all other departments on a daily basis
Act as a higher point of contact for all elevated customer service occurrences on match day
Assist with Will Call responsibilities and ticket troubleshooting needs on match day