Coordinator, Technology Support

WSRE • Pensacola, FL

64d

About The Position

The Coordinator, Technology Support, oversees assigned personnel and daily operations within the College’s Technology Support Department. This position provides leadership and guidance to Technology Support Center staff and field support teams, ensuring the delivery of effective and responsive technical services. The Coordinator coordinates support for classroom technology systems, audio-visual equipment, and College events to ensure reliable performance and timely assistance. Responsibilities include maintaining accurate inventories of technology assets, overseeing equipment lifecycle management, and coordinating the proper disposal or recycling of surplus equipment. The Coordinator provides or coordinates technical training for staff, ensures that partner and maintenance activities meet contractual and performance requirements, and provides advanced technical support, including account administration, network troubleshooting, and escalation support for complex issues. This position collaborates closely with other Coordinators and reports to the Senior Coordinator, Technology Support.

Requirements

• Graduation from an accredited institution with an associate degree in computer science, information technology, or a closely related field.
• Two years of full-time experience in technical support, computer installation, or a related area, including supervisory or lead experience, is required.
• Successful results of a criminal background check are required.
• Pursuant to College policy, it is an employment eligibility requirement for an applicant to meet the requirements of § 435.04(2), Florida Statutes, related to background investigations.
• A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.

Nice To Haves

• Prefer candidates with current industry-recognized certifications related to computer hardware, networking, information security, or audio-visual technology.
• Experience supporting Microsoft 365, Azure Active Directory, and Windows environments within an enterprise setting is preferred, as is familiarity with macOS systems and mobile device management.
• Experience with Microsoft management and security tools, classroom and instructional technologies, and audio-visual systems used in teaching or event environments is desirable.
• Knowledge of IT service management principles and practices, along with an understanding of cybersecurity, data protection, and best practices for end-user support, is also preferred.
• Demonstrated success in providing responsive, customer-focused technology support in an academic or comparable organizational environment is strongly preferred.

Responsibilities

• Oversees assigned personnel and daily operations within the College’s Technology Support Department.
• Provides leadership and guidance to Technology Support Center staff and field support teams, ensuring the delivery of effective and responsive technical services.
• Coordinates support for classroom technology systems, audio-visual equipment, and College events to ensure reliable performance and timely assistance.
• Maintains accurate inventories of technology assets, overseeing equipment lifecycle management, and coordinating the proper disposal or recycling of surplus equipment.
• Provides or coordinates technical training for staff, ensures that partner and maintenance activities meet contractual and performance requirements, and provides advanced technical support, including account administration, network troubleshooting, and escalation support for complex issues.
• Collaborates closely with other Coordinators and reports to the Senior Coordinator, Technology Support.

Benefits

• Pensacola State College offers a comprehensive benefits package for health, dental, vision, hospitalization, and supplemental insurance benefits through the State of Florida’s Group Insurance Program.
• All employees in established, eligible positions are members of the Florida Retirement System from their first day of employment.
• Other benefits offered include participation in the wellness program, tuition waivers, educational opportunities, and paid sick leave.
• Additional leave types are position specific.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees