Technology Coordinator

Ashtabula County ESC•Ashtabula, OH

22h

About The Position

The Technology Coordinator will manage, maintain, and secure the district's entire information technology infrastructure to ensure seamless, reliable operation across all administrative and academic functions. This role is focused on core IT services, network management, hardware support, and daily helpdesk operations. The ideal candidate is a proactive problem-solver with expertise in managing the diverse technologies typical of a modern K-12 environment.

Requirements

A Bachelor's Degree in Computer Science, Information Technology, or a related field
A minimum of three to five years of experience in IT systems or network administration, preferably within a public or educational setting
Hands-on experience managing the specific technologies listed (Active Directory, Google Workspace, Cisco/Extreme Networking Gear, etc.)
Proven experience in helpdesk management and providing direct end-user technical support
Strong analytical and problem-solving skills, with the ability to manage multiple priorities and projects simultaneously
Excellent communication skills, both technical and non-technical, to interact effectively with all members of the school community (students, teachers, administrators, vendors)

Nice To Haves

Relevant IT certifications (e.g., CompTIA Network+, Security+, Microsoft Certified Professional, Cisco Certified Network Associate - CCNA)
Experience with K-12 specific platforms like JamF School or Clever SSO
Knowledge of scripting or automation tools

Responsibilities

Manage the daily operations of the district's IT helpdesk, prioritizing support tickets and ensuring timely resolution of technical issues for staff and students
Develop and enforce service level agreements (SLAs) for technical support
Oversee the deployment, management, inventory, and lifecycle of end-user devices, including Chromebooks, iPads, and Microsoft Windows computers
Provide technical expertise and Tier II/III support for a wide range of hardware and software issues
Administer and maintain core infrastructure services, including Microsoft Active Directory and Google Workspace for Education
Manage network components, including CISCO Switches and the ExtremeCloud IQ Wireless LAN (WLAN) environment, ensuring robust and secure connectivity across all buildings
Oversee the LAN (Local Area Network) infrastructure, monitoring performance, troubleshooting connectivity issues, and planning capacity upgrades
Manage identity and access management solutions, specifically the Clever Single Sign-On (SSO) portal, ensuring seamless and secure access to digital resources
Implement and manage cybersecurity measures, including anti-virus software and firewalls, to protect district data and systems
Install, configure, and maintain various classroom technologies, including interactive panels, projectors, and multi-function printers (MFDs)
Administer the PaperCut Print Server to manage printing quotas, tracking, and cost recovery
Manage specialized district systems, including the Hikvision Camera DVRs for surveillance and the VOIP phone systems for communication
Administer device management platforms, including JamF School for Apple devices and Google Admin Console for Chromebooks
Provide support for standard productivity software, including the Microsoft Office suite
Coordinate with external vendors for hardware repairs, software licensing agreements, and procurement of new technology assets
Assist in the development and implementation of the district’s technology plan and budget, with a focus on infrastructure reliability and security
Ensure all technology operations comply with relevant educational regulations, including data privacy laws (e.g., FERPA, COPPA)